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тАО09-25-2009 03:57 AM
тАО09-25-2009 03:57 AM
Total Frustration When Dealing with HP Customer Service.
I have searched for a telephone number in Irving, Texas to see if I can track this down but all roads lead to a dead end. HP has made it impossible to speak to anyone in this country. How horribly frustrating for customers and some of us are long time customers who have purchased many of their products.
Even though the machine is under warranty, I'm wondering now if it would have been better to just take it somewhere local and have it fixed at my expense. At least I'd know where it is and be able to use it now.
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тАО10-13-2009 06:08 PM
тАО10-13-2009 06:08 PM
Re: Total Frustration When Dealing with HP Customer Service.
I feel your pain. I've been getting the runaround from HP for a couple of weeks. It is amazing, but they simply keep making up new stories and don't even bother to check to see that their latest story isn't consistent with their last one. I tried to buy a new computer, and paid for expedited shipping. They sent me an email saying it shipped on October 8. Later, they said no, it didn't ship on October 8, but rather October 9. Then they said, no, it wasn't October 9, it was some unspecified, later time. When I told them I paid for 2 day shipping, they then said: Well, it shipped on October 8, but it had to go through customs, which took until the 9th, but then the 10th and 11th aren't business days, so it couldn't ship then. But then, the 12th was a holiday, so it couldn't ship then. So, actually, it will arrive on the 15th, which is really 2 days from the 8th in HP time, so we will deliver in 2 days. To top it off, I checked with FedEx. They confirmed that they received the package from HP for shipment on the 12th, just a bit before midnight. No, it was not a FedEx holiday.
HP used to be a good, honest company. Apparently today, it is neither good nor honest. I'm still waiting for the 2 day shipment. I'm sorry I chose HP.
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тАО10-18-2009 03:50 AM
тАО10-18-2009 03:50 AM
Re: Total Frustration When Dealing with HP Customer Service.
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тАО11-11-2009 01:41 PM
тАО11-11-2009 01:41 PM
Re: Total Frustration When Dealing with HP Customer Service.
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тАО12-14-2009 08:11 AM
тАО12-14-2009 08:11 AM