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03-19-2022 03:52 AM - last edited on 03-24-2022 10:01 AM by support_s
03-19-2022 03:52 AM - last edited on 03-24-2022 10:01 AM by support_s
A loud noise.
Good day for everyone!
I have HPE Proliant ML350 GEN10. It has 2 powers (each 800W). The server has 4 DDR4 DIM (32 GB each) and one ssd for 960 GB. All equipment is only HPE.
The problem is that I hear a loud hum from the server (above 42 db). It seems to me that these are not fans, because:
1. iLO shows only 6% load on each
2. I tried to take out one of them, the noise does not change
3. it sounds more like a hum than a fan sound
What was done :
0. replaced fans
1. updated all firmware
2. updated ilo
3. updated bios (for independent os)
4. tried without ssd
The operating system was not installed.
Another problem is that a low-frequency squeak is coming from one of the power sources.
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03-19-2022 09:06 AM
03-19-2022 09:06 AM
Re: A loud noise.
No proper AC and cool air from the intake area.
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03-19-2022 09:15 AM
03-19-2022 09:15 AM
Re: A loud noise.
I think it's quite cold in the room. And if so, why do the fans show only 6% of loading?
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03-19-2022 10:23 AM
03-19-2022 10:23 AM
Re: A loud noise.
Yes these servers not a first time i see the fan running with very low load but noise level very high.
As my suggestion first you try to install the windows after report.
And you also mentioned some sound, try to relocate the port.
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03-19-2022 10:28 AM
03-19-2022 10:28 AM
Re: A loud noise.
Thank you for your answering))
Do you think it is normal for this model?
What do you mean: "try to relocate the port"? Which port?
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03-19-2022 10:52 AM
03-19-2022 10:52 AM
Re: A loud noise.
Do you think it is normal for this model?
Power down and clean it, and check the check iLO event logs.
Another problem is that a low-frequency squeak is coming from one of the power sources.
Can you more elaborate?
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03-19-2022 11:44 AM
03-19-2022 11:44 AM
Re: A loud noise.
"Power down and clean it, and check the check iLO event logs."
It is absolutely new. There is no dust in it....That's why I am so puzzled. I used to work with Lenovo having the same parameters and there was no noise at all. I can't understand what should I do to decrease such a loude noise.
"Another problem is that a low-frequency squeak is coming from one of the power sources. Can you more elaborate?"
Even when the server doesn't work I can hear a low-frequency squeak. I could find out that it is from one of the power port (800w). The other one works fine.
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03-20-2022 08:48 AM
03-20-2022 08:48 AM
Re: A loud noise.
Power loss.
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03-24-2022 09:59 AM
03-24-2022 09:59 AM
Re: A loud noise.
Hi,
>>I would suggest to Install the operating system in the server .
>>Install HPE Agentless management Service
>>Test the server with minimum configurations (one power supply module ,minimum DIMM,FAN etc ) to identify if any faulty parts in the server .
I work at HPE
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]

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03-24-2022 11:06 AM - edited 03-24-2022 11:09 AM
03-24-2022 11:06 AM - edited 03-24-2022 11:09 AM
Re: A loud noise.
Hello!
Thank you for answering!
I've installed the operation system, nothing has changed.
HPE Agentless management Service haven't installed yet
I tried to start server without any ssd and with only one DIMM, nothing has changed.
When removing the fans, the sound did not change. When I tried to take out one of the fans, the server started to "take off" (very loud noise) and the yellow indicator lit up.