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DL 380p Gen8 : System Power Fault Detected (XR: 24 00 MID: FF 0D FC 0E C0 FF FF 32 32 0C 0C 00 9E 01

 
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Occasional Visitor

DL 380p Gen8 : System Power Fault Detected (XR: 24 00 MID: FF 0D FC 0E C0 FF FF 32 32 0C 0C 00 9E 01

Hi forum members,

After shutding down a server DL 380p Gen8 due to modification on our installation, this server does not start anymore:

    - After pressing the power button, the server seems to start, then stop after 1 second and the red led blinks indicating a Bios/hardware issue.
    - Accessing to iLO remains possible and provides the following message:

System Power Fault Detected (XR: 24 00 MID: FF 0D FC 0E C0 FF FF 32 32 0C 0C 00 9E 01 00 01 03 47 00 00 00 00 00 00 00 00 00 00 00 00 00 00)

From previous posts, I have got some information:
    - System info: FF 0D FC 0E C0 FF FF
    - CPLD Version: 32 32 0C 0C 00 9E 01 00
I'm not able to decode more in depth, so is there any quick check or procedure to be done or do I consider the motherboard as broken?

Thanks a lot for your help,
Regards,
Stéphane.

 

 

5 REPLIES 5
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Trusted Contributor

Re: DL 380p Gen8 : System Power Fault Detected (XR: 24 00 MID: FF 0D FC 0E C0 FF FF 32 32 0C 0C 00 9

HI Stephane22 , 

 

Power fault error alwayes does not mean the system board is at fault. However i decoded the error code you pasted and its likely the system board. 

Regards

Ronny

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Occasional Visitor

Re: DL 380p Gen8 : System Power Fault Detected (XR: 24 00 MID: FF 0D FC 0E C0 FF FF 32 32 0C 0C 00 9

Ronny,

Thanks a lot for your return.
Regards,
Stephane.

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Occasional Visitor

Re: DL 380p Gen8 : System Power Fault Detected (XR: 24 00 MID: FF 0D FC 0E C0 FF FF 32 32 0C 0C 00 9

Hello ronissac,

I have similar error code, how can I decode the error code ?
Thank you in advance !

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New Member

Re: DL 380p Gen8 : System Power Fault Detected (XR: 24 00 MID: FF 0D FC 0E C0 FF FF 32 32 0C 0C 00 9

Hello HP support,

Could you please decode for code : XR: 24 00 MID: FF 4D FE CE C0 FF FF 2C 0C 0C 00 8A 10 00 01 03 47 00 00 00 00 00 00 00 00 00 00 00 00 00 00)

Thanks in advance.

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HPE Pro

Re: DL 380p Gen8 : System Power Fault Detected (XR: 24 00 MID: FF 0D FC 0E C0 FF FF 32 32 0C 0C 00 9

Hello,

I hope all is well.

Please follow the below recommendations to fix this issue.

1. Update the server with the latest bios and all firmware.

2. Replace the riser#1, if the issue doesn't resolve after bios & firmware updates.

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,


I am a HPE Employee

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