DL185 G5, RAID regurlarly broken

[Donnet]

I have a DL185 G5 (bi-QC 2.1Ghz, 12 HD slots, P400/256 with battery).

HD are 2x160Gb (RAID1), 10x1Tb (RAID6).

I installed OpenFiler on it, and used the RAID6 to store backups. Twice, the RAID6 failed, after some 300-400 Gb of transfer. I also installed hpacucli, which said :

logicaldrive 2 (7.3 TB, RAID 6 (ADG), Failed)

physicaldrive 2I:1:3 (port 2I:box 1:bay 3, SATA, 1 TB, OK)
physicaldrive 2I:1:4 (port 2I:box 1:bay 4, SATA, 1 TB, OK)
physicaldrive 2I:1:5 (port 2I:box 1:bay 5, SATA, 1 TB, OK)
physicaldrive 2I:1:6 (port 2I:box 1:bay 6, SATA, 1 TB, Failed)
physicaldrive 2I:1:7 (port 2I:box 1:bay 7, SATA, 1 TB, Failed)
physicaldrive 2I:1:8 (port 2I:box 1:bay 8, SATA, 1 TB, Failed)
physicaldrive 2I:1:9 (port 2I:box 1:bay 9, SATA, 1 TB, OK)
physicaldrive 2I:1:10 (port 2I:box 1:bay 10, SATA, 1 TB, OK)
physicaldrive 2I:1:11 (port 2I:box 1:bay 11, SATA, 1 TB, OK)
physicaldrive 2I:1:12 (port 2I:box 1:bay 12, SATA, 1 TB, OK)

Expander 250 (WWID: 50001C1071540000, Port: 2I, Box: 1)

Enclosure SEP (Vendor ID HP, Model HP14HDD) 249 (WWID: 50001C1071540013, Port: 2I, Box: 1)

And, after a simple reboot :

logicaldrive 2 (7.3 TB, RAID 6 (ADG), Failed)

physicaldrive 2I:1:3 (port 2I:box 1:bay 3, SATA, 1 TB, OK)
physicaldrive 2I:1:4 (port 2I:box 1:bay 4, SATA, 1 TB, OK)
physicaldrive 2I:1:5 (port 2I:box 1:bay 5, SATA, 1 TB, OK)
physicaldrive 2I:1:6 (port 2I:box 1:bay 6, SATA, 1 TB, OK)
physicaldrive 2I:1:7 (port 2I:box 1:bay 7, SATA, 1 TB, OK)
physicaldrive 2I:1:8 (port 2I:box 1:bay 8, SATA, 1 TB, OK)
physicaldrive 2I:1:9 (port 2I:box 1:bay 9, SATA, 1 TB, OK)
physicaldrive 2I:1:10 (port 2I:box 1:bay 10, SATA, 1 TB, OK)
physicaldrive 2I:1:11 (port 2I:box 1:bay 11, SATA, 1 TB, OK)
physicaldrive 2I:1:12 (port 2I:box 1:bay 12, SATA, 1 TB, OK)

Expander 250 (WWID: 50001C1071540000, Port: 2I, Box: 1)

Enclosure SEP (Vendor ID HP, Model HP14HDD) 249 (WWID: 50001C1071540013, Port: 2I, Box: 1)

And, after a reboot, and a 'F2' on SmartArray BIOS to reenable the LD :

logicaldrive 2 (7.3 TB, RAID 6 (ADG), OK)

physicaldrive 2I:1:3 (port 2I:box 1:bay 3, SATA, 1 TB, OK)
physicaldrive 2I:1:4 (port 2I:box 1:bay 4, SATA, 1 TB, OK)
physicaldrive 2I:1:5 (port 2I:box 1:bay 5, SATA, 1 TB, OK)
physicaldrive 2I:1:6 (port 2I:box 1:bay 6, SATA, 1 TB, OK)
physicaldrive 2I:1:7 (port 2I:box 1:bay 7, SATA, 1 TB, OK)
physicaldrive 2I:1:8 (port 2I:box 1:bay 8, SATA, 1 TB, OK)
physicaldrive 2I:1:9 (port 2I:box 1:bay 9, SATA, 1 TB, OK)
physicaldrive 2I:1:10 (port 2I:box 1:bay 10, SATA, 1 TB, OK)
physicaldrive 2I:1:11 (port 2I:box 1:bay 11, SATA, 1 TB, OK)
physicaldrive 2I:1:12 (port 2I:box 1:bay 12, SATA, 1 TB, OK)

Expander 250 (WWID: 50001C1071540000, Port: 2I, Box: 1)

Enclosure SEP (Vendor ID HP, Model HP14HDD) 249 (WWID: 50001C1071540013, Port: 2I, Box: 1)


So, after reenabling LD, I was able to retrieve my data (in spite of a 3-HD loss ???).

This occurred twice.

So, my questions are :

- is it an hardware failure, or a software failure ?
- is there a way to diagnose a little more (I have performed an hpacucli diag, but I am unable to decrypt the 11Mb of text) ?
- may I perform a 'F2' equivalent under hpacucli ?

[Mi6t0]

Are the failed disks Seagate ?

[Donnet]

> Are the failed disks Seagate ?

No. Western Digital. All same P/N.

[Donnet]

OK, I found the problem, and the solution.

The 12slots cage had a firmware v1.00. It must be upgraded to 2.02.

Based on the following document c01938877 :

http://bizsupport2.austin.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=1157687&prodTypeId=329290&objectID=c01938877

BTW : thanks HP, quite a mess to upgrade : BIOS firmware, BMC firmware, cage firmware, P400 fimrware...

[Donnet]

Found solution : needs to upgrade cage firmware...