ProLiant Servers (ML,DL,SL)
cancel
Showing results for 
Search instead for 
Did you mean: 

DL360 Gen10 Server 2019 - OS will not install right

 
Highlighted
Occasional Collector

DL360 Gen10 Server 2019 - OS will not install right

I have a DL360 Gen10 and I am trying to install Windows 10 on it. We have had this server for about a month and still cannot get the OS on it. HP keeps "trying something else" but 2019 will not install. It either doesn't see the media (I install via iLO and mount an image file locally on a computer that has the images on local storage and is on the same lan as the server), or it fails booting after installing Server... plus it takes hours to install (So far, today's attempt has taken 4 hours, sits at a percent in the 90's for most of the time). This is using IP. HP upgraded our fimware levels to the latest pre-release as part of the troubleshooting. I had three other servers that are the same as this one and they all installed without much issue. HP was able to install ESXi on the server... but I need Server 2019 Hyper-V. Any ideas how to get this thing working? Or is HP supposed to start replacing suspect parts at some point? I'd appreciate any advice.

Thanks!

3 REPLIES 3
Highlighted
HPE Pro

Re: DL360 Gen10 Server 2019 - OS will not install right

Hi, 

We could try a couple of things here. 

1. Update the IP to the latest version available if not updated yet. 

2. If still the same then try to install the OS through the manual installation method and inject the concerned controller driver when prompted.

Regards,

Shruthi (HPE Employee)

 

I am an HPE employee
Accept or Kudo
Highlighted
Occasional Visitor

Re: DL360 Gen10 Server 2019 - OS will not install right

There is likely some sort of hardware issue given the fact that the other servers that you have operate just fine.  (Assuming you have them ordered with the same hardware configuration.)

The easiest test would be to swap the boot hard drive(s) from the working machine into the non-working system. 

You must have the system BIOS settings on the non-working systems “equalized” to the BIOS settings of the working machine.

You must boot from the systems using the boot block selection menu (f10 - Select your boot drive).  This will save you time having to install OS and is also a good way of excluding the disk-subsystem and OS install as a probable cause to the underlying issue.

If you do have some time you can use hard drives from non-working machine and place them into the working machine and then install OS there.  Then swap hard drive back to test booting issue.    

Highlighted
Occasional Visitor

Re: DL360 Gen10 Server 2019 - OS will not install right

A small correction ... The boot block selection menu is f11 key.