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Re: DL380 G4 Does not boot, no bios screen

 
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Occasional Advisor

DL380 G4 Does not boot, no bios screen

Hi,

I have a DL380 G4 that does not want to boot.
It does not show any bios screen.
iLO is not responding.
I have swapped, reduced the memory. Swapped CPU, tried with one CPU removed, reseated any component that unplugs.
All status lights are green.
Status lights next to the RAM always end up with oxxoo.ooox
Amber lights when removing all ram, or all cpu's.

Any other ideas are welcome.

Thanks

Jack
14 REPLIES 14
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Honored Contributor

Re: DL380 G4 Does not boot, no bios screen

If you have 2 power supplies try removing one and see if it boots up. Try with the other power supply as well and the other power supply slot.

Check out the maint/service guide and see if the motherboard status lights (see system board LEDs section" show anything.

http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c00687567/c00687567.pdf
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Occasional Advisor

Re: DL380 G4 Does not boot, no bios screen

Thank you for the response.

Tried using one psu, swapped location.
tried removing the battery for 10 min.
tried reseting cmos, nvram with S6
removed controller cache.
swapped voltage regulator
I hope you have another clue.

It just stubbornly refuses to boot.

Jack
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Honored Contributor

Re: DL380 G4 Does not boot, no bios screen

What kind of error message did you get on screen ? OR just blank screen ?
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Honored Contributor

Re: DL380 G4 Does not boot, no bios screen

Did you check the internal LEDs? Look at the URL above, starting on page 83.
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Occasional Advisor

Re: DL380 G4 Does not boot, no bios screen

Thanks again for the response.

It just show a blank screen.

I checked the internal status leds and all are either green or off. Just as they are supposed to be.

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Honored Contributor

Re: DL380 G4 Does not boot, no bios screen

Hello Jack,

Remove ALL PCI cards; & boot with MINIMUM memory configuration. > If this doesnt work, swap the DIMMs;

If it boots with the minimum configuration, install one PCI card at a time & boot; The one time it doesn't boot, you should have the root cause.

Hope this works.

Thanks & Regards,
James.

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Occasional Advisor

Re: DL380 G4 Does not boot, no bios screen

Thanks James,

Unfortunately it does not have any PCI cards.
I have tried rebooting with one of the 2 processors (tried both)
Tried this with only 2x1gb ram, swapped the ram in between tries

This looks like 2 cpu's and or 6 memory sticks all got fried at the same time. Very unlikely but, I guess, possible. Or the mobo is gone without realising it.

Currently trying to rebuild on a G3, and this is a whole other lot of fun.

Thanks

Jack
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Honored Contributor

Re: DL380 G4 Does not boot, no bios screen

Ah! Thats a Bummer !

Seems like the MoBo gone for a toss !

Tough luck buddy !

James.
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Super Advisor

Re: DL380 G4 Does not boot, no bios screen

We recently had a DL360 with the same symptoms. The problem ended up being the PCI Riser card. After replacing it, all problems were fixed! Good luck!

D