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DL380 G5 turn off itself...ppm light come on..new psu

 
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Advisor

DL380 G5 turn off itself...ppm light come on..new psu

hello
We have one uniprocessor DL380 G5 server. Before several month server shutdown itself every day and we change psu. Nothing good. After this PPM light come on. We changed PPM on processor and again nothin good. Server still shutdown itself with ppm light on with orange color and switch button light orange.

What we can do? I dont think that mbo is out.
21 REPLIES 21
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HPE Pro

Re: DL380 G5 turn off itself...ppm light come on..new psu

Hi Foler,

DL380 G5 had known issue with older PSU revision. However, new revision of PSU has fixed for this issue.

if you have replaced both the PSU and PPM already then need to replace Power backplane to fix the issue. You may register a case ON ITRC with all the details with HP.

Further narrowign down the issue:

1. check with 1 PSU at a time.
2. bring the server to base configuration and check.
3. if you got identical working server then can swap PSU and power supply backplane for testing.

thanks,
Aftab



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Advisor

Re: DL380 G5 turn off itself...ppm light come on..new psu

how I can check psu revision and what revision need to be? what is power backplane? server have one psu.

thanks
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HPE Pro

Re: DL380 G5 turn off itself...ppm light come on..new psu


DL380 G5 service and Maintainence guide page no 60 explains the PSU backplane replacement procedure
http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c00710359/c00710359.pdf

PSU revision

Spares Kit 403781-001 with Power Supplies with Revision Level 03M or later AND a Green Dot in the upper right corner of the Power Supply label is not affected.

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Advisor

Re: DL380 G5 turn off itself...ppm light come on..new psu

many thanks
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HPE Pro

Re: DL380 G5 turn off itself...ppm light come on..new psu

Please don't forget to assign points if this turns helpful .. :) cheers!
Aftab
I work for HPE
Looking for a quick resolution to a technical issue for your HPE products? HPE Support Center Knowledge-base – Just a Click Away!
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Advisor

Re: DL380 G5 turn off itself...ppm light come on..new psu

this server is hardcoded to have failure when 3 years warranty gone.

we replace psu with correct version,we have new PSU backplane, we have new ppm module and server switch off again.

Old ibm steel servers 10 years old work like charm.
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HPE Pro

Re: DL380 G5 turn off itself...ppm light come on..new psu

Hi Foler,

this is strange behaviour.

If your server is serviced within the 90 days from HP with or without the warranty for the same issue, you can log a re-repair call with hp.

components related to power issues are : Power supply, Power suppply backplane, PPM, processor and Power switch itself.

only thing related to this power behaviour which is not replaced in your case is Power switch assembly.

thanks,
Aftab
I work for HPE
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Advisor

Re: DL380 G5 turn off itself...ppm light come on..new psu

Warning lights on front panel after switch off can go in 3 combination:
1. light only orange power on button
2. light orange power on button and ppm light
3. light orange power on button and red psu light

Really strange.
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HPE Pro

Re: DL380 G5 turn off itself...ppm light come on..new psu

Hi Foler,

Warning lights on front panel after switch off can go in 3 combination:
1. light only orange power on button
2. light orange power on button and ppm light
3. light orange power on button and red psu light

looking at this scenario, I still suspect power supply.

I remember dl380 g5 has power supply issue and some latest revision is also affected.
Please make sure you have Green DOT next to PSU revision.

If you got identical server, Swap the PSU again.

thanks,
Aftab.
I work for HPE
Looking for a quick resolution to a technical issue for your HPE products? HPE Support Center Knowledge-base – Just a Click Away!
See Self Help Post for more details

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