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08-16-2017 08:45 PM
08-16-2017 08:45 PM
Hi all,
Currently facing an issue whereby I am trying to save the logs from Insight Diagnostic to a USB stick.
USB stick was FAT32 format.
It can detact the stick, however when i try to save, it mention error "An error occurred while trying to save the file. Please check your media and try again" .
Any suggestion that I can try?
Thanks and Regards,
Low
Solved! Go to Solution.
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10-09-2017 06:21 AM
10-09-2017 06:21 AM
Re: DL380 Gen9 Insight Diagnostic, cannot save to USB stick
FYI - I have had the same problem with DL360 Gen 9 servers
HP advise,
I have checked with my resources and we have faced this issue on other server's also.
Our engineering team is working on this issue currently and an update will be available in the next firmware release.
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06-19-2018 12:22 AM
06-19-2018 12:22 AM
Re: DL380 Gen9 Insight Diagnostic, cannot save to USB stick
Even in offline mode booted on SmartStart or SPP.
Please advise?
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06-19-2018 12:37 AM
06-19-2018 12:37 AM
SolutionHi Claus,
Its been so long after the case.
End up for my case, i called up HPE and they provided me with a bios firmware downgrade.
After the firmare downgrade, I am able to perform the saving to USB stick.
Thanks,
Low
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02-05-2021 12:58 AM
02-05-2021 12:58 AM
Re: DL380 Gen9 Insight Diagnostic, cannot save to USB stick
Hello,
I have the same error. But I have changed name of the file to short name and its saved with successed .
No need to downgrade BIOS.
Regards