- Community Home
- >
- Servers and Operating Systems
- >
- HPE ProLiant
- >
- ProLiant Servers (ML,DL,SL)
- >
- Re: DL380 Gen9 shutdown after P440 error
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-15-2018 03:08 AM - edited 02-15-2018 03:11 AM
02-15-2018 03:08 AM - edited 02-15-2018 03:11 AM
DL380 Gen9 shutdown after P440 error
Good day to all,
We have a DL380 Gen9 with a HP Smart Array P440 Controller and a HP 12Gb DL380 Gen9 SAS Expander Card. The OS is Server 2012 R2.
The other day we noticed that the server was shut down. After a short investigation, I discovered that the P440 controller gave a warning, and after that Windows received a shutdown signal which caused the server to shut down.
From the ILO logs, the warning the P440 reported was this:
59 CautionPOST Message02/12/2018 15:3402/12/2018 15:341Option ROM POST Error: 1788-Slot 3 Drive Array Reports Incorrect Drive Replacement
Nobody was present at, or changed anything on the server at the time.
Upon further investigation, I discovered that the same thing happened last september 2017, but no further investigation was done. So it appears to be a recurring problem.
The iLO and the Smart Storage Administrator report that currently everything is OK. I checked Cissesrv in the Windows event log, but there were no errors reported.
It's a production system, so before we shut it down and check out the hardware I'd like to ask if there is anybody that is familiar with this problem or has any ideas about it. Maybe due to a bug or something else?
Some additional info in the image (appendix)
Thanks in advance for your input.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-15-2018 03:59 AM
02-15-2018 03:59 AM
Re: DL380 Gen9 shutdown after P440 error
I'm not an HPE Employee
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-15-2018 01:06 PM
02-15-2018 01:06 PM
Re: DL380 Gen9 shutdown after P440 error
Hi,
This problem for hpe article. but i suggest you update controller and sas expander card firmware.
http://h17007.www1.hpe.com/docs/iss/shared/gen9/error/Advanced/Content/231605.htm
Erdogan.
No support by private messages. Please ask the forum!