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Re: Gen10 System Reset without manual intervene

 
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Gen10 System Reset without manual intervene

IML:

Critical CPU Uncorrectable Machine Check Exception (Processor 1, APIC ID 0x00000018, Bank 0x00000003, Status 0xBE000000'00800400, Address 0xFFFFFFFF'811E3F3D, Misc 0xFFFFFFFF'811E3F3D). xx/yy/zzzz 3:02 1 Hardware

Critical CPU Uncorrectable Machine Check Exception (Processor 1, APIC ID 0x00000000, Bank 0x00000004, Status 0xBE000000'00800400, Address 0xFFFFFFFF'811E3F3D, Misc 0xFFFFFFFF'811E3F3D). xx/yy/zzzz 3:02 1 Hardware

Caution UEFI Uncorrectable Error Detected on the Previous Boot. Error information logged to the Integrated Management Log. xx/yy/zzzz 3:02 1 Hardware

Event Logs:

Informational Power on request received by: Automatic Power Recovery. xx/yy/zzzz 3:03 1 Maintenance, Administration

Informational Embedded Flash: Restarted xx/yy/zzzz 3:02 1 Firmware

Informational Server power restored. xx/yy/zzzz 3:02 1 Maintenance, Administration

Caution Server reset. xx/yy/zzzz 3:02 1 Maintenance, Administration

 

 

Will above Hardware related erros may cause "System Reset" withuot any manual Intervence.??

1 REPLY 1
HPE Pro

Re: Gen10 System Reset without manual intervene

Hello,

I hope all is well.

Please follow the below steps to fix the issue.

  1. Update the Bios with the latest 2.32
  2. Update the SPS firmware & Innovation Engine (IE ) firmware with the latest.
  3. Update the iLO5 firmware. ( however no fix related to the reported issue)
  4. Set the Workload profile to ‘High-Performance Compute’ and monitor the server.

b)If the issue persists, Set the Workload profile to ‘Virtualization – Max Performance’ and monitor the server.

OR

Set workload profiles as High-Performance Compute (HPC) in RBSU. Please refer below screenshot.

Advisory: HPE ProLiant, Synergy and Apollo Gen10 Servers - Servers Configured With Intel Xeon Scalable Performance Processors May Experience A Bank 3 Or Bank 4 Uncorrectable Machine Check Exception

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00090359en_us

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,

 


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