- Community Home
- >
- Servers and Operating Systems
- >
- HPE ProLiant
- >
- ProLiant Servers (ML,DL,SL)
- >
- Re: HP DL360 G5 CPU amber lights, after few minute...
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО09-18-2020 12:17 PM - edited тАО09-19-2020 02:36 AM
тАО09-18-2020 12:17 PM - edited тАО09-19-2020 02:36 AM
Hi, I have a hp dl360 g5 server with dual "QUAD XEON E5440 2.83GHz 12MB", 32gb of ecc ddr2 ram.
Recently it has started to not power up directly, sometimes when you press the 'on' button, both cpu amber lights on the insight display come on, the server doesn't start, and then after 1-5 min out of nowhere, the insight lights go off and server starts to boot. From what I know, if the cpu's were bad, the system would never start.
Why would it do that?
One day I had to reboot the system quickly few times in a row, could anything happen while rebooting? One thing i noticed is that when the system was running, the heatsing right behind the two cpus, under a metal bracket for the pci card, was getting pretty hot, can it be the cause?
I need the server to be up and running reliably as quickly as possible, because of the raid I had on it with pretty valuable data.
P.S. The server does it on every single powerup, both cpu lights are on, and after few minutes they go off and server starts up, in ILO2 there is no data about cpu errors it in the error messages.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО09-20-2020 12:33 AM
тАО09-20-2020 12:33 AM
Re: HP DL360 G5 CPU amber lights, after few minutes it starts up
Here is a video of the server's behavior
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО09-21-2020 04:49 AM
тАО09-21-2020 04:49 AM
SolutionHello,
As per the shared video, the servers are running very old BIOS (2004) and firmwareтАЩs set and the latest having several fixes.
As per shared video is showing the processor fault LED. Please follow the below link for more clarification.
HP Proliant DL380 G5 Server - LEDs and Buttons
Systems Insight Display LED and color
Internal health LED color
Status
Processor failure, socket X (amber)
Red
One or more of the following conditions may exist:
┬╖ Processor in socket X has failed.
┬╖ Processor X is not installed in the socket.
┬╖ Processor X is unsupported.
┬╖ ROM detects a failed processor during POST
I would suggest you update the server with the latest bios with the below sequence.
2004-----> Version:2006.05.30 (28 Jul 2006)------>Version:2006.12.26 (A) (6 Feb 2007)----->Version:2007.08.21 (A) (27 Sep 2007)--- 2008.01.24 (A)(30 Jan 2008)------>Version:2008.09.29 (A) (23 Oct 2008)----->2009.07.10(A)(10 Sep 2009)----->Version:2010.10.25 (B) (11 Jan 2011)---->2015.08.16 (A)(1 Oct 2015)
Version:2006.05.30 (28 Jul 2006)
https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_bc5a41de82344d6883f504ad05
Version:2006.12.26 (A) (6 Feb 2007)
https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_ea723f4d82c74a79aef20009fa
Version:2007.08.21 (A) (27 Sep 2007)
https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_538189b4f8d04e0598f9ffc0db
2008.01.24 (A)(30 Jan 2008)
https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_71a8b129e46c4a54920249cfa1
Version:2008.09.29 (A) (23 Oct 2008)
https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_9d0ae4207eb64e5b9d16221674
2009.07.10(A)(10 Sep 2009)
https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_c39b8f011eda4f83bd23aee88f
Version:2010.10.25 (B) (11 Jan 2011)
https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_861af8549a234b8f8183893234
2015.08.16 (A)(1 Oct 2015)
NOTE: You need 2-3 hour downtime for bios update after downloading.Each time you have to restart the server.
Please let me know, if the issue still persists after the bios update.
If you feel this was helpful please click the KUDOS! thumb below!
Regards,
I am a HPE Employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО09-21-2020 07:23 AM
тАО09-21-2020 07:23 AM
Re: HP DL360 G5 CPU amber lights, after few minutes it starts up
I got it working again.
All I have done is unplug both power supplies, clean the connectors, clean every stick of ram, and I left the server unplugged from power for the night. I also removed the bios clock battery, so the server had zero power.
Something in the server has reset itself, and now it boots without any error light or code. I don't really have time to upgrade bios on this machine, if I find enough space to safely backup everything from this server, then I'll upgrade the bios. It's running bios from 2011, and a backup ROM from 2004. The software is Lubuntu 16.04 because it is light and I had an install disk with it at hand when my friend and I were doing the setup back in January 2019. On Saturday I wanted to upgrade it to ubuntu 20.04 lts, with GUI, and that's when the problems started.
As I said, I reversed to the previous OS, cleaned the power supplies and ram, and left it with zero power for the night. That fixed it for me. Thanks for your quick answer. Also for the future, how you update the bios? From DVD, USB, HD, from bios or from OS? This is my first rack server with dual CPUs, so please understand that I have almost zero experience with this type of machine.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО09-21-2020 07:27 AM
тАО09-21-2020 07:27 AM
Re: HP DL360 G5 CPU amber lights, after few minutes it starts up
As per HP Proliant DL380 G5 Server - LEDs indication, if in Systems Insight Display LEDs lit Amber for processor it means Processor in socket X is in a pre-failure condition. However as suggested above you can check by updating BIOS firmware to latest.
Please refer below link for more information on HP Proliant DL380 G5 Server - LEDs indication.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО09-23-2020 06:41 PM
тАО09-23-2020 06:41 PM
Re: HP DL360 G5 CPU amber lights, after few minutes it starts up
Hello,
Please follow the installation instruction for bios and firmware updates on the same page.
Please let me know if require further assistance in this case.
If you feel this was helpful please click the KUDOS! thumb below!
Regards,
I am a HPE Employee.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]