HP DL380 Gen9 - Smart Array P440ar Controller in Slot 0 (Cache Disabled capacitor is not attached)

[Mark_Platon]

 To whom it may concern,

Dear HPE Comminity,

I would like to aks for some assistance and support in troubleshooting the issue I encounter with my HP ProLiant DL380 Gen9.

I encounter an error with the said server. The Error is:

Smart Array P440ar Controller in Slot 0

Accelerator

Status: Permanently Disabled

Error Code: Cache Disabled capacitor is not attached

Total Memory: 2097125 KB

Read Cache: 10%

Write Cache: 90%

Battery Status: Not Present

Read Errors: 0

Write Error: 0

Please advise the steps or procedure in solving this error.

Thank you!

Best regards!

Mark

[WouterH · Accepted solution]

Hi Mark,

"Error Code: Cache Disabled capacitor is not attached" indicates that the Smart Storage Battery has failed and needs to be replaced.

If you have warranty, or an active support contract you can create a HPE support case to replace the part.

If you would like to replace the part yourself, you will find the replacement instructions below:

HPE Support Center: https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00043757en_us&docLocale=en_US

YouTube (non HPE): https://www.youtube.com/watch?v=ZwrRZSpU9w4

The part you need is the Smart Storage Battery.

Spare part number: 878643-001 

Part description: 96W Smart Storage Battery - One battery pack provides flash back write cache (FBWC) for all the drive controllers in the server - Connects to the system I/O board, 145mm (5.7-inch) long cable.

https://partsurfer.hpe.com/ShowPhoto.aspx?partnumber=878643-001

Kind regards,

Wouter

[Moderator edit: Removed the broken link. Please refer to https://support.hpe.com/]

[Mark_Platon]

Dear Wouter,

Thanks for your inputs!

I'll just need to check and verify the warranty status and support contract of our servers since 5 out of 21 servers are having the same issue/error.

Thank you and best regards,

Mark David S. Platon

[WouterH]

Hi Mark,

You can check the warranty / support contract status on the following page:

https://support.hpe.com/hpsc/wc/public/home

Kind regards,

Wotuer