hp-health and ilo problems on Prolient ML350 Gen8 under Redhat 6.4

[Lidwa_Red]

Hello, 

I have an issue with one of our ML350 Gen8 under redhat 6.4 which is printing a big amount of error entries from hp-ilo as shown bellow :

May 30 10:37:20 alspsrg1 kernel: hpilo 0000:01:00.2: Open could not dequeue a packet
May 30 10:37:20 alspsrg1 kernel: hpilo 0000:01:00.2: Open could not dequeue a packet
May 30 10:37:20 alspsrg1 kernel: hpilo 0000:01:00.2: Open could not dequeue a packet
May 30 10:37:20 alspsrg1 kernel: hpilo 0000:01:00.2: Open could not dequeue a packet
May 30 10:37:20 alspsrg1 kernel: hpilo 0000:01:00.2: Open could not dequeue a packet
May 30 10:37:20 alspsrg1 kernel: hpilo 0000:01:00.2: Open could not dequeue a packet
May 30 10:37:20 alspsrg1 kernel: hpilo 0000:01:00.2: Open could not dequeue a packet
May 30 10:37:20 alspsrg1 kernel: hpilo 0000:01:00.2: Open could not dequeue a packet
May 30 10:37:20 alspsrg1 kernel: hpilo 0000:01:00.2: Open could not dequeue a packet
May 30 10:37:20 alspsrg1 kernel: hpilo 0000:01:00.2: Open could not dequeue a packet
May 30 10:37:20 alspsrg1 kernel: hpilo 0000:01:00.2: Open could not dequeue a packet
May 30 10:37:20 alspsrg1 kernel: hpilo 0000:01:00.2: Open could not dequeue a packet
May 30 10:37:20 alspsrg1 kernel: hpilo 0000:01:00.2: Open could not dequeue a packet
May 30 10:37:20 alspsrg1 kernel: hpilo 0000:01:00.2: Open could not dequeue a packet
May 30 10:37:20 alspsrg1 kernel: hpilo 0000:01:00.2: Open could not dequeue a packet

the service hp-snmp-status is as bellow:

cmahealthd is dead... [FAILED]
cmastdeqd is dead... [FAILED]
cmahostd is stopped... [ OK ]
cmathreshd is stopped... [ OK ]
cmasm2d is stopped... [ OK ]
cmaperfd is stopped... [ OK ]
cmapeerd is stopped... [ OK ]
cmaeventd is stopped... [ OK ]
cmafcad is stopped... [ OK ]
cmasasd is stopped... [ OK ]
cmaidad is stopped... [ OK ]
cmaided is stopped... [ OK ]
cmascsid is stopped... [ OK ]
[root@alspsrg1 Mouzaouiw]# [FAILED]

Also hp-health service won't start because of that so hpasmcli command is also not working.

Is there a way to resolve this problem.

[mlasidab]

ILO version?

[Lidwa_Red]

I guess it's the same as bios firmware version ? if not please provide me a way to get it

Here is the outpout of bios :

dmidecode -t bios
# dmidecode 2.11
SMBIOS 2.7 present.

[Lidwa_Red]

There is an other error in the /var/log/messages that may give ilo version. Here it is :

May 28 13:32:51 alspsrg1 hpasmlited[36453]: (check_ilo2):  Error Code (1) "CPQCIDRV driver is not loaded."

[mlasidab]

Hi again,

you may use HPONCFG on CLI and get ILO version.

You can also get the version via ILO web browser interface. After login, first screen somewhere in the middle, you will see the info.

Otherwise rebooting your system, it will be promted in the POST before the Raid Controller.

I believe the issue you are facing can be solved updating the ILO above 2.40. Time ago I had a customer facing same issues, after updating problem disappear, anyway, if I am not mistaken, there is a HP advisory that stands that there is nothing wrong with the server and the issue will go away after updating ILO.

Let me know,

thanks

[Lidwa_Red]

Hi and thanks for your reply

Actually the ilo is not working; can't ping ilo interface and hponcfg is not working neither. Here is the output of hponcfg:

hponcfg
HP Lights-Out Online Configuration utility
Version 5.2.0 Date 10/27/2017 (c) 2005,2017 Hewlett Packard Enterprise Development LP

ERROR: CpqCiCreateFunc() 0 time failed.
Driver Error Code:(1,1h).
Driver Error Message: CPQCIDRV driver is not loaded.

ERROR: CpqCiCreateFunc() 1 time failed.
Driver Error Code:(1,1h).
Driver Error Message: CPQCIDRV driver is not loaded.
ERROR: A general system error occurred while detecting Management Processor.
ACTION REQUIRED: Check if iLO and iLO driver are up and running.

[Lidwa_Red]

Hi again;

How can I update ilo; would you please give me link to an rpm package or the firmware needed.

Thanks.

[mlasidab]

Hi, 

https://support.hpe.com/hpesc/public/home/driverHome?sp4ts.oid=1009143853

Please let me know if the update solves the problem.

All the best,

[Lidwa_Red]

Hi

After installing update of ILO, the problem is still here. Update did not solve the issue.

[mlasidab]

Sorry to hear that,

In a previous message you said ILO was not working. What do you mean with that? Can you send me any screenshots?

Cheers,