HP ProLiant DL380 Gen9 got stuck in "Early system initialization" at 30%.

[kanutsanun]

I am working with HP ProLiant DL380 Gen9. After the electricity in my workplace was a problem (power surge), the stabilizer and UPS also were a problem, then my server immediately shutdown. When I tried to turn it on again, I got stuck in "Early system initialization" at 30%. By using iLO4 to find a problem, I found that the problems are "Fans" ,"Temperature" and "Power supplies", their status is "Not installed". I try to clear NVRAM, reactive redundant ROM after that their status are "OK" but I still got stuck at 30%. Could you give me a suggestion? Thank you much.

Best regards,

https://drive.google.com/file/d/19VMQMw5ETZaOZQsyk5Oxyf1Xi8icHUPH/view?usp=sharing 

https://drive.google.com/file/d/167xf5V3B-Up1hhnuPPwXnmCfOLa2pC0r/view?usp=sharing 

https://drive.google.com/file/d/1i_bQt7LjvH098ZSvaU8ueTywvE7Og5Ew/view?usp=sharing 

[TVVJ]

Hello,

You may refer to the community post "HP ProLiant DL380 Gen9 - Restart Issue", if this provides a solution to the situation experienced by you.

Regards,

[Ihaqueit]

Try to power on the server with minimal configuration, most of the cases fan issue, if your fan have issue also not start the server, if you atach error screenshot then we check, and one more thing reseat and check also.

[kanutsanun]

Thank you for your kind response. I have cleared NVRAM (success but still problem) by following the community post "HP ProLiant DL380 Gen9 - Restart Issue" that you refer to. I also activated Redundant ROM  by following the community post "HP ProLiant DL380 Gen9 - Restart Issue"    but for this method I did not get any message from the server. I suspect about system ROM because the status in iLO4 is Unknown. Thank you. 

iLo4 Status 

Best regards,

Kanutsanun

[kanutsanun]

The attached links are my iLO4 status and screenshot from server during stuck in POST process. Thank you.

iLO4 status 

Server Screen shot (POST) 

[Ihaqueit]

Please check fan and try to run with minimum configuration.

It looks like a memory issue. Check the memory population order.

 Are you using hpe dimms?

Try with only one dimm.

[kanutsanun]

The fans is working, I also tried to run without fan and also run with one memory as well. But the problem still 30% POST. Thank you.

[SanjeevGoyal]

Hello,

I would suggest, you have to log a proper case with HPE, and share the appropriate logs for further analysis.

If you feel this was helpful please click the KUDOS! thumb below and accept the solution.
Regards,

[Ihaqueit]

Without fan its not work, suppose total 4 fan on your server must be 3 work if more than 2 fails server not start.  You try with one RAM how you know RAM ok, do you try with any new or spare RAM?

Try to update bios and ilo also.

[sudhirsingh · Accepted solution]

@kanutsanun 

Seems like BIOS ROM has corrupted.

Please update BIOS rom to latest and check.

Use SPP to update BIOS or Update from ILO console.

Hope this helps!

Regards,

Sudhir

[kanutsanun]

@sudhirsingh 

I have updated BIOS ROM already, this problem was solved. Now I lost bootable file (Fig1 ) so I cannot boot to Window. please suggest me to find a bootable file. Thank you.

Best Regards,

[Ihaqueit]

As per your, already cleared nvram its lost the setting.

After update bios system automatically select secure boot.

Disable "Secure Boot" then try.

[kanutsanun]

I have checked "Secure Boot" option, it's disable. I think maybe I lost my bootable file.

Best Regards,

kanutsanun

[sudhirsingh]

@kanutsanun 

What was the boot mode set when server was working , BIOS/Uefi ?

Set the correct Boot mode from BIOS.

also check following:

-Set boot volume from SSA (select OS boot volume)

-Ensure that Smart Array is present in the boot controller order which has the boot volume. (Set as first device) 

Hope this helps!

Regards,

Sudhir

[kanutsanun]

@sudhirsingh 

When the server was working, boot mode was UEFI. I already set it ( Set BIOS UEFI boot mode ).  Also set boot order for smart array to first order ( Set boot bios boot order  ). For SSA, I already selected the OS boot volume ( Select boot volume  ) but I see Smart Array P44oar Warning ( P440ar Warning  ) . Maybe this is a problem which I cannot boot to the window. Thank you.

Best Regards, 

[sudhirsingh]

@kanutsanun 

This indicates you have bad capacitor/battery as a result cache has been disabled.

Replace the Cache Battery/capacitor.

Enesure that cache is enabled for the logical drive.

Regards,

Sudhir

[Ihaqueit]

Checkout this,

Solved: P440ar Cache Status Details is Cable Error - Hewlett Packard Enterprise Community (hpe.com)

[kanutsanun]

@sudhirsingh 

After I replace the Smart Storage Battery, the problem was solved. Now my server is working. Thank you very much.

Best Regards,

Kanutsanun

[PDP-Fan]

I got the same problem on a BL460 Gen9, it stopped at 27% (Memory initialization - completed)

I removed all parts that are not vital, like 2nd CPU, SmartArray, Battery, etc. but that did not help.
What finally helped was to switch to backup ROM with the help of DIPswitch 1+5+6. Although it did not beep as explained in the manual, it actually swapped the ROMs and after resetting all DIPswitches, it boots again.

I will now update the ROM (also the faulty one)... hopefully that will work. ROM version before update was 2015!

[Anahr_TCCI]

I had the same issue.  Fixed by Removing RAM and Adding it back channel by channel.  (IE all the white slots first, then the black slots, then the blue slots)