HP ProLiant DL380 Gen9 - Memory Issue

[callumwilliams]

Hi there,

We have a HP ProLiant DL380 Gen9 server, with 2 x Xeon E5-2620 v4 Processors.

We are installing 16 x 16GB modules of memory (Part: 809082-091), the initial configuration we have tried for this was;

P1 Channels - 

• C1 - 16GB
• G2 - 16GB
• K3 - Unpopulated
• D4 - 16GB
• H5 - 16GB
• L6 - Unpopulated
• J7 - Unpopulated
• F8 - 16GB
• B9 - 16GB
• I10 - Unpopulated
• E11 - 16GB
• A12 - 16GB

P2 Channels -

• C1 - 16GB
• G2 - 16GB
• K3 - Unpopulated
• D4 - 16GB
• H5 - 16GB
• L6 - Unpopulated
• J7 - Unpopulated
• F8 - 16GB
• B9 - 16GB
• I10 - Unpopulated
• E11 - 16GB
• A12 - 16GB

However this gave us Error 207 for Processor 2 Dimm 1 & Dimm 2. We thought maybe it was the RAM at fault, so changed 2 modules of ram from the Processor 1 bank with the 2 modules from Processor 2 dimm 1 and 2 slots, however we still had the same error. We have been through and re-seated all the modules of RAM and can confirm they are all locked in place correctly.

By changing the configuration of the RAM for the P2 channels from the above configuration, to the below configuration, the system is seeing all 16 sticks of ram OK;

• C1 - Unpopulated
• G2 - Unpopulated
• K3 - Unpopulated
• D4 - 16GB
• H5 - 16GB
• L6 - 16GB
• J7 - 16GB
• F8 - 16GB
• B9 - 16GB
• I10 - Unpopulated
• E11 - 16GB
• A12 - 16GB

We followed the guidelines for Advanced ECC memory mode, by filling the white and black dimm slots of each channel first, which worked OK for the Processor 1 slots, however doesn't seem to want to work for Processor 2 dimm slots.

Any idea's? We think it could possibly be an issue with the motherboard?

Many thanks in advance

[Jimmy Vance · Accepted solution]

If you've moved the memory around and the error isn't following the modules, it would appear to be an issue with the system board. Please open a ticket with HPE support.

[callumwilliams]

Thanks for the input Jimmy.

I submitted a case with HPE support and have since swapped the Processor's around to ensure its not a fault on a processor. The issue stays with the same dimm slots so HPE are arranging for a replacement system board.