HP ProLiant DL380 Gen9 - Smart Array P440ar - Cache module status: Failed

[Pawel_PL]

Hello,

I have an issue with Smart Array P440ar in HP ProLiant DL380 Gen9

it was started with failure: Smart Storage Battery - I replaced to spare part: P01366-B21

and error with the battery was gone, but still have a Cache Module Status: Failed

Today I made a firmware upgrade to the newest version: 7.00 - Sep 09, 2019 and I still have this issue.

also according to this article this should help me: https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c05302924  but unfortunately it doesn't..

Did anyone faced with this kind of problem, I saw o HPE community site that most of the issues were gone after battery change or FW upgrade... but for me, this not solved my problem.

[KK]

Hi Pawel,

The issue needs deep analysis from logs. Please share the array diagnostic report from the server.

Please refer HPE Smart Storage Administrator User Guide to capture the diagnostic report.

Regards,

KK

[Pawel_PL]

Hi KK,

sorry for delay, I made it remotely that is a reason why it is a printscreen,

please fined below screens from diagnostic report

https://imgur.com/GBNUghk 

https://imgur.com/sSuvXey 

https://imgur.com/ISe4Mfu 

I think that I have to change controller to new one