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HP ProLiant ML310e Gen8

 
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HP ProLiant ML310e Gen8

When my server calls, it counts up to 20% of memory.
Then the computer screen remains black. The Server remains on and the fan is running.
I recently updated Bios.
How can I go back to the settings and compose the Bios.
Does anyone have any idea what it could be?

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HPE Pro

Re: HP ProLiant ML310e Gen8

Hello Msperidiao,

 

Thank you for posting your query.

As per the description, the server counts up to 20% of memory and then remain black.

So does this mean that there is no display after a certain point? or it just gets stuck at 20%?

I would appreciate if you can upload a image of the screen.

 

Please find my suggestions below to resolve the issue:

 

  • 1. Power On the machine using minimum configuration which is minimum components to power on the server. (1 x CPU, 1 or 2 DIMMs in different combinations)

Quickspecs - https://h20195.www2.hpe.com/v2/getdocument.aspx?docname=c04128120

Refer to Page 32 & 33 for correct memory population order.

 

  • 2. If the server is still stuck then please clear the NVRAM and power ON the server again with minimum congifuration.

(http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c03801789-4.pdf  - Page 67 - to locate system maintenance switch on MB/Board)

Instructions to clear NVRAM - 

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-kc0128682en_us

**NOTE - The document is for DL380 Gen9, however steps to clear NVRAM remains same across all generation only the position of the switch can vary.

**NOTE - The above document also suggests steps to activate the "Redundant ROM".

 

  • 3. In case if iLO is configured, please login to the iLO GUI and click on IML logs to check for any critical entries.
  • 4. If the server is under warranty, please log a ticket with HPE Support team.

 

 

Additional links for reference - 

 

 

Thank you

 

Regards,

Aniket Chauhan

I am an HPE Employee

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