HP Proliant ML350 G5 shutdown by itself

[Daniel Marinov]

Hello,

I am managing HP Proliant ML350 G5, running a Windows 2008 Standard as a member server on a SBS 2008 network. The issue is that the server shuts down by itself on random basis. In the event log, there are no events logged, also in the application log.

HP system management home does not show any items. But in HP insight diagnostic I found the following error:

test_components\storage.dll ID

Malformed NVRAM detected.
Device: HP Smart Array Controller, Slot 0
Property name: World Wide ID



4

F205


The diagnostic of the controller does not show any issues.

The server is not under warranty, so how can I diagnose the issue and solve it.

[Johan Guldmyr]

Hello,

this looks like it indicates an NVRAM issue on the smart array controller.

The RAM on the controller may be possible to replace yourself. What you could try would be to just reseat the DIMM.

What controller do you have installed?

It might also be a good idea to run an ADU test (HP array diagnostic utility) on it and see if that also concurs with the errors.

Also, as you're seeing ram-errors on the raid controller - do run a file system check and check that your data is still OK.

[Daniel Marinov]

Hello,

The controller on the server is: Smart Array E200i.

For this server, I found that software:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121586&prodNameId=3279711&swEnvOID=4024&swLang=8&mode=2&taskId=135&swItem=MTX-c3e7acb4f845425d9be5dea323

Is it the correct one for diagnostic ?

I opened Array Configuration Utility, and it show that the controller is ok at the moment.

[Johan Guldmyr]

It may be that the RAM module is not a serviceable part in your model of the E200i.

Yes that is the software.

[Daniel Marinov]

I attached the report from the diagnostic utility as I am unable to see anything wrong in it :)

[Johan Guldmyr]

Hi, yeah I can't see any problem in regards to the cache in there either.

Maybe there is a problem with the diagnostics.

The ADU finds 128MB cache (96MB available for caching).

[Daniel Marinov]

I also have no idea. 

It has the latest Support Pack. I noticed  that there is a new release for firmware upgrade, may be it will help.

[krusej23]

Did you ever figure this out because I am having the exact same problem?

[beana02]

Anyone resolve this? Also having the same problem!

[Johan Guldmyr]

And neither of you have the server under warranty?
Did you try upgrading firmware, proliant support pack, drivers, etc?