HP SUM "Failed to add baseline" No default baseline found.

[switch6343]

OK, I resolved the problem!

Install Firefox v29 on your Server. Make sure it's going to be your standard default browser (making Internet Explorer redundant).

Start under HP SUM v6.3.1 the hpsum.bat

Now the Browse button is working! You can without any problem the location where you have stored the latest SPP or the Maintenance Supplement Bundle. Warning: first have the SPP 2014.02.0B, issued in April, installed as Baseline 1 before installing the Maintenance Supplement Bundle as Baseline 2.!

I installed JAVA RTE v55 32-bit, because Firefox is a 32-bit application. That may have helped. Not sure though. Prior to installing Firefox I already had installed JAVA RTE v55 64-bit, not the 32-bit version.

 I started increaslingly becoming suspicious about the culprit Microsoft Internet Explorer 9. And now I have proven it IS the root of all evil.

[Monigote]

This is an old thread but the issue still occurs for HP SPP 2014.02B

This is how I get it done (windows systems):

Copy all the HP SPP files to a local directory 

Run as administrator (it doesn't matter if you have God level account, still do right click, rus as administrator) - local directory\ hp\swpackages\hpsum.bat. Choose localhost guided update 1..2..3..

If the inventory started message appears with no further progress,  close the current session: top right corner, user icon-session, click on it and select shut down HP SUM when logging off.

You can then run clear-cache.bat on the same local directory where hpsum.bat is located.

I would recommend trying using Chrome instead of Internet Explorer.

Run hpsum.bat again, select localhost guided update 1..2..3..  (interactive) and follow the steps.

Open a cold one.

Relax

[amateuradmin]

There's definitely something with Internet Exploder that SUM doesn't like. Most recent version stuck at loading - never even got to inventory.

Installed Firefox, stuck at loading also. ClearCache errored, said some files were still in use. Re-booted (braver or smarter admins might have hunted down the process and killed it, I don't mess with running processes on a server)

After the re-boot, clear cache deleted the rest of the files, started Hpsum again with Firefox as the browser, rest of update proceeded without incident.

FWIW, had to use Firefox to access another HP app that provided the interface to my UPS. Maybe the same guy coded that app, or they used a common code library that Pukes internet exploder with the enhanced security configuration?

[Monigote]

Clear-cache.bat gives an error when you close the browser because some files are still locked (even if the browser is closed, this is the same for IE, Chrome or Firefox).

You can open the browser again and then do the "HP way to close the session" by using the logoff user actions on the top right corner of HP SUM (see screenshots).

P.S. I foud out right click on hpsum.bat and run as administrator avoids many problems on IE.

[amateuradmin]

Agreed that closing a program properly is the way to go - but IIRC that just wasn't possible.

When the package is supposed to work with Microsoft server software - it would be nice if HP would test it against a "plain vanilla" Server 2012 deployment.

SUM is supposed to make this process seamless, not a wrestling match where "install a different browser" is the solution.

I understand that scripting is necessary, but if it's prohibited in a normal ESC install of IE on a server, and the scripted part of the SUM package doesn't even throw an error for me to hunt down, it's not good.

The frustrating part is that the HP program to install the UPS software to allow a graceful shutdown (server 2003) had the same flipping problem. No progress bar, no error message, no hint of why. Firefox "fixed" that too - so it's not like this is a new problem - did that install years ago

[pkelly]

Since HP has continued their long-standing tradition of providing half-baked, seriously messed up software for us Engineers to use, for my own sanity I am putting this on the tail end of this thread so I can find it the next time I try to do this...

New Gen8, Redhat 7,  no baseline library found.   SUM 6.4.1 ISO on disk. Mounted, /mnt/cdrom.

hpsum-6.4.1-1.rhel7.x86_64.rpm also downloaded from HP. Should be on the cdrom, but isn't, not smart HP. My initial response was "you're kidding right?".  Nope... not kidding...Not Smart update, it is now too dumb to update, doesn't have the program with it to even have the ability to update.

Install hpsum, rpm -ivh hpsum-6.4.1-1.rhel7.x86_64.rpm, installs without error.

Now on to the main issue.

cd /mnt/cdrom/hp/swpackages.

./hpsum

Firefox opens,  right-click "HP Smart Update Manager 6.4.1" at the top of the screen.  Select "Baseline Library".

That opens the "HP Service Pack for Proliant screen.   Select "+Add Baselines"

That opens the Add Baselines screen, find the "Enter directory path line, click on it once, then type in the location of the hp/swpackages directory of the mounted ISO, mine is /mnt/cdrom/hp/swpackages, that is the magic trick, now you can inventory and update..

Poke around and find the right "inventory" button, it took me several minutes and attempts, still don't know which one did it.

Add the new SUP updates for RHEl7, mine are in /root/hpsup/

The re-do the inventory...yes, it took me a few minutes of poking around....Probably would have been better to add it before the inventory... too late now...

After the inventory it wants me to de-select the System Management Homepage Templates, whatever, great compatibility testing guys.....why is this included if it doesn't work?

Re-analyze, then deploy..  should finish.. What used to take seconds to minutes now takes hours.....

This, is progress!!!!!!

[Torsten.]

Sounds like using an older SPP?

https://support.hpe.com/hpesc/public/km/search#q=SPP%202014.09&t=All&sort=relevancy&numberOfResults=25

SPP 2014.09 ...

• Provides operating system support for Red Hat Enterprise Linux 7 and vSphere 5.5 U2
• Contains HP Smart Update Manager v7.1.0

[raylgood]

Agreed that this is frustrating. I had about as many headaches using the Dell server update tool. I think I've gotten better results from HP but it seems like a new challenge every time I work on new servers which doesn't happen that often. Anyway, I got this working by using my Win7 workstation (with IE11) and adding localhost to the compatibility site list. Maybe adding to trusted sites would work as well. Before I couldn't browse to any baselines even though they show up in the library. Now they are selectable. I add the remote nodes of the servers and off I go. What's amazing to me is that the (un)Intelligent Provisioning way to do updates either fails or doesn't show the latest updates. To me that part should just work as every bit of it is under HP's control with the exception of maybe a firewall getting in the way.

[kaare_t]

This is so frustrating!

I am trying to upgrade our systems using the .iso booting directly from the DVD.

We have a G6, two G7's and then a new G8. Both the G6 and the G7 adds the baseline fine. However the new G8 does not add the baseline.

[Torsten.]

@kaare_t, what SPP are you using?

I remember an older version had problems to start from DVD, but works fine from an USB stick.

Try to copy the ISO using the USB Key Tool to an USB device or try virtual media with the current SPP 2014.09 (+ 2014.10 maintenance bundle).

[kaare_t]

Thanks for the suggestion, but on Win8.1 the USB Key Tool will not install. Tried with Rufus (latest version), but no luck. When I insert the USB and boot the server I get the following error:

Could not find kernel image: vesamenu.c32

[EdJustEd]

When you first start up SUM go to Add New "Baseline"  point it at HP.com and select a local path to save the files from HP.  You will then be able to establish a baseline without a Repository Server.  

This was after I ran hpsum.bat as Administrator, turned off UAC and used Chrome as my default browser to accomplish this.  You may also want to run clean-cache.bat before hand.

[kmenou]

 Hi , I had the same issue,  the solution was

 Disable IE ESC  (internet Explorer Enhanced Securtiy Configuration ) , or used any browser but IE.

[alzoo]

Hi,

i'm apoligse for my confusion, however I don't understand how to resolve this issue with a brand new BL460C Gen8 server with no OS already installed.  I am using the the HP Smart Update Manager (HP SUM) Version 7.1.0 CD (SPPCUSTOM710.2014_0821.18.iso) & get the same problem.

Do I need to install windows first and the run the update from the unzipped CD?  the reason I wanted to upate the firmware as the Inteligent provisioning is not working for windows 2012 R2,  the unattended scripts are not run and the server sits at the install screen,  sort of in a catch 22.

Ta

Alex

[alzoo]

answsered my own question..

instead of using the SPPCUSTOM710.2014_0821.18.iso @ 450MB, I booted off the HP_Service_Pack_for_ProLiant_2014.09.0_792934_001_spp_2014.09.0-SPP2014090.2014_0827.10.ISO @ 4.1GB  which could apply the baseline .

happy.

[Torsten.]

SPP 2014.10 is just a content update for SPP 2014.09, not bootable.

You need to merge the update into the 2014.09 version, e.g. by creating a custom bundle.

[raf2]

I've been working with Proliants since 1996... why in the heck hasn't HP made this a completely logical and bullet proof process? Just finding what software and process you need on hp.com is mind numbing to begin with. Now with my BL460G8's I'm running into this same **bleep** issue. They all run ESXi 5.5 so a nice Windows online version is not available.

I've been a big proponent of HP and Bladesystem since it came out.. but this crap makes me sick. The OA doesn't show anything but system ROM and power controller firmware. The only place you can find Flexfabric adapter firmware is to sit through a slowwwwww boot process.

HP get your act together and simplify!

[Torsten.]

You could try EFM - enclosure firmware management - with your blades, available in the OA menu tree.

[Charlie K. (PL)]

I have Proliant DL360 G6 I had the same problem when I used Smart Update Manager 2014.08 offline (remotely via ILO 2 - as .iso file).

I solved this with: Service Pack for ProLiant v2014.09.0  DVD (.iso) - but it were no Internet connection and patches were too old. And finally with Service Pack for ProLiant v2015.04.0 DVD (.iso) - there were firmware update (HP SUM) in version 7.2 . Then it was properly resognized everything and updated me almost everything. But still no Internet connection...

Generaly - I service Compaq and HP servers for almost 20 years. And find currently tool to update firmwares as "**bleep**ty uitility". Sorry, but older tools where more reasonable. And impossibility to connect from DVD Linnux tool to Internet via LAN with DHCP server - at 2015 years is simply ridiculous sittuation... HP - SHAME YOU !!!

[tfrg]

I echo all the sentiments here - the SPP (or PSP, whatever the hell it's called) is a nightmare to use. I mean, it's awful.

I'm trying to put it on a DL380 Gen9 with Win 2008 R2 (fully updated. 

So, to start with it just plain doesn't work with IE. This would be enough to stuff most users but I persevered and installed FireFox. Now with FF the buttons do work, clicking 'Browse...' doesn't reset the webpage like it does under IE, but it won't recognise the baseline in the \swpackages folder. So I go back and try an Automatic update thinking it would just go off and update as required. But it can't as there's no baseline. And I can't add one as it says there's no baseline in the \swpackages folder. 

And for some reason my mouse and keyboard response is simply shocking while running HP SUM. Just locks up for a second every second, clicks only register if I click half a dozen times. 

So eventually I find myself here. I follow the instructions (from forum contributors btw, not the official HP blurb) and finally get it to run an inventory. I cannot assign \swpackages as a repository so I have to use hp.com which means, despite the fact that I must have most of the required software already on the server, it has to go off to hp.com and download it all. 

This has been a very painful and frustratin experience. I haven't used HP since the Gen5 days and back then, with the PSP, I remember it being quite simple. Not now though, now it's just awful. Cannot believe the SPP update doesn't work with the default browser included on the OS. 

Also, while I am at it, the HP website is still as crap as ever - slow, sometimes unresponsive, and far more difficult than it needs to be to find the bit of software that you want. 

HP - you need to sort your life out! Unless this is all a ploy to frustrate users to the point that they are forced to call in an HP engineer to do it. All at extra cost, of course...

Duncan

[apfffr]

I got the exact same problem, almost three years after the first occurance and I think it does not speak for HP that they seem not having been able to change the download package till now. Very sad

[Torsten.]

>> I got the exact same problem, almost three years after the first occurance

Exactly the same problem with exactly the same old version like the initial post from 2013?

Wow!

[Thomas Boomer]

I had this problem too and I solved it. The instructions tell you to mount the SPP iso file, and run launch_sum.bat . The problem is this file requires admin priv in order to run. 

You have to right click launch_sum.bat and select Run as Administrator. It is that simple. 

[Thomas Boomer]

Run the bat file, As Administrator. Use update localhost in automatic mode. 

[adamtormey]

Tremendously helpful