ProLiant Servers (ML,DL,SL)
cancel
Showing results for 
Search instead for 
Did you mean: 

HPE ProLiant DL160 Gen9 Server & Matrox G200eH screen resolution problem

 
Highlighted
Occasional Visitor

HPE ProLiant DL160 Gen9 Server & Matrox G200eH screen resolution problem

Hi there, 

I would like to seek your help regarding the resolution settings with this card. We did install Windows Server 2019 standard edition and it is working fine, but the maximum resolution that we can select is 1600 x 1200 but the required would be 1920 x 1080 .  

I did install the latest driver https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_de2c0f0e28124d849c6fa5c0ac&swEnvOid=4231 but it is still the same. 

Is there anything I missed? 

 

Regards,

Zsolt 

3 REPLIES 3
Highlighted
Advisor

Re: HPE ProLiant DL160 Gen9 Server & Matrox G200eH screen resolution problem

Hi, ZsoltR

This video adapter support 1920x1080 resolutions.
The driver "C:\Windows\System32\DriverStore\FileRepository\mxg2hs16.inf_amd64_9cc20cd6ba132484\mxg2hs16.inf"  says:

Spoiler
;---------------
; G200eH shared
;---------------
[AddReg.SoftwareDeviceSettings]
HKR,,MultiFunctionSupported,0x00010001,1
HKR,,Mga.PixelWidths,0x00000001,10,20
HKR,,Mga.SingleResolutions,0x00000001,\
80,02,E0,01,20,03,58,02,00,04,00,03,80,04,60,03,\ ; 640x 480, 800x 600, 1024x 768, 1152x 864
00,05,D0,02,00,05,00,03,00,05,C0,03,00,05,00,04,\ ;1280x 720, 1280x 768, 1280x 960, 1280x1024
50,05,00,03,78,05,1A,04,A0,05,84,03,40,06,84,03,\ ;1360x 768, 1400x1050, 1440x 900, 1600x 900
40,06,B0,04,90,06,1A,04,80,07,38,04,80,07,B0,04 ;1600x1200, 1680x1050, 1920x1080, 1920x1200

This may be a limitation of monitor drivers.

What drivers are currently installed on the monitor in the system?

 
Highlighted
Occasional Visitor

Re: HPE ProLiant DL160 Gen9 Server & Matrox G200eH screen resolution problem

Thank you so much for the idea. This is a bit complicated, as no monitor connected to the server at this moment. We access it with ILO and Zoho Assist / Teamviewer (also have RDP connection from the internal network, but due to a special installation process the third-party application access had to be granted) A software is running on the server and that needs the full HD resolution. 

Is there any way to force Windows to use different monitor driver instead of the generic pnp driver? (it supports only 32 bit color depth and I guess the Matrox supports full HD resolution in 16 bit only) 

Will try to connect a monitor later today and test it with that (due to the location, it is a bit tricky)

Highlighted
HPE Pro

Re: HPE ProLiant DL160 Gen9 Server & Matrox G200eH screen resolution problem

HI There,

Good day!

If all the driver and firmware version is update, Kindly check the monitor settings. It should have 60Hz as its refresh rate. If not 60Hz, change and check for the resolution.

Steps to check 

Display Settings --> Display --> Advansed Display Settings --> Review the Display information.. If Refersh ratye is above or below 60Hz, Change it to 60Hz by clicking on Dsplay adapter properties for display , Select the second tab (monitor) and change the screen refresh rate.

Cheers.

I am an HPE employee
Accept or Kudo