Query: HPE Proliant DL360P Gen9 Cache module status - failed

[Ali29]

Hello,

i have HPE Proliant DL360P Gen9, with P440AR, was giving fault on ILO,

I have changed the cache module battery, after replace battery, nothing change, still cache module fault appearing, 

Should i install a new controller card or is there any additional steps that can i do?

thanks!!

Ali,

[Greeshma21]

Hi @Ali29 

I suggest resetting the Cache Module and Checking the Firmware and Drivers.

Outdated firmware could also cause issues. Ensure that your HPE Smart Array P440ar controller firmware and the iLO firmware are up to date.
1. Download the latest firmware from the HPE website.
2. Update both the Smart Array Controller and iLO firmware.
Updating the firmware might help resolve compatibility issues or bugs that can cause persistent faults.

Most of the time, cache module issues can be solved through firmware updates, reseating components, or addressing configuration problems. If those don’t work, a replacement controller might be necessary.

Regards,
Greeshma

[Ali29]

Hello @Greeshma21 ,

Thank you for your prompt response,

Does Updating the firmware on both Smart Array controller, and iLO affect any thing on the server? because i have several VMs running on it,

Ali,

[shiva_jr]

Hi @Ali29 ,
    You can update the firmware of all devices using SPP.  It won't affect existing iLO, RAID configuration and data in disk. 
    Please let me know if the issue persists even after firmware updates.  Reply us with error snaps related to Controller and Cache battery.
Regards,
Shiva_jr

[support_s]

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