Intelligent provisioning not working after ugrade to 3.1.1.

[AndreaValori]

Hi, I'm trying to setup 10 DL360Gen10 server in short time as possibile. To do this, the first step I take is upgrade to the latest SPP availavble (2019.12.0); after upgrading all as suggested, I'm able to launch from BIOS/startup SSA, IP and other tools embedded in the system. The second step I take is upgrade the IP from version 3.1.0 to the latest (3.1.1) using USB recovery media; after upgrade and reboot, software tools like SSA, IP aren't available (if I try to launch from BIOS, black screen for a while and return to BIOS again). As remediation I've tried to reset via BIOS to the default system settings/default system manufacturing settings but with no success. Any suggestions? Thanks in advance, Andrea.

[Torsten.]

Latest IP Version is 3.40

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_5ce88031fe2640c0b83a27df1d

[AndreaValori]

Thanks for your reply, but v3.40 refers to Gen10 Plus, not Gen10's servers. Anyway, I'll try to upgrade to that and report results here.

Thanks again, Andrea.

[Jimmy Vance]

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@AndreaValori wrote:

Thanks for your reply, but v3.40 refers to Gen10 Plus, not Gen10's servers. Anyway, I'll try to upgrade to that and report results here.

Thanks again, Andrea.

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IP recovery v3.40 is for both Gen10 and Gen10 Plus.  I have made the IP team aware it is not very clear on the download page.

[AndreaValori]

Tried update to v3.40 as suggested. Process appears to complete fine but nothing as changed. The strange is that from the iLO browser page if I open Intelligent Provisioning the page reports v 3.30.213, like nothing has updated (nor v3.31 or v 3.40 appears installed on server). Maybe reset the NVRAM can helps? In iLO4 there was a command to do this, but I can't find the same in iLO5 (can I reset all and start again?): please note that reset all by RBSU doesn't help, tried just yesterday. Thanks in advance, Andrea.

[AndreaValori · Accepted solution]

Finally I solve myself: I have to revert to factory default and reset the iLO via RBSU; after that I am able to reinstall the Intelligent Provisioning via the recovery media and all other software (IP, SSA, Diagnostics) appear again via System Utilities. Thanks, I hope this will be useful for other peoples.