ML110 Gen11 - Fan noise

[GLSoft]

Yes.

The problem is that with no activity the temperature of the CPU is already at 65°/70° c and at 85° c the fans reaches 80% of capacity to gain no more than 5° c. 
Must only be used in temperature controled environment, not acceptable for a tower server that could be used in an office environment !!!

Is somebody from HP readings this forum ?

RGDS
GLSoft

[Rok1215]

Hello,

So does anyone have any updates regarding this?

Our ticket is still opened, after doing all of the steps mentioned in this post + all the recommendations from HPE.

From the looks of it, there will be no actual solution for this - if the server ever reboots the sound is unbearable for 3-5minutes untill fully booted into the OS and that is UNACEPPTABLE in a office enviorment, where there ML110 tower servers are intended to be used.

[ISL1]

Rok

See my previous posts on this.

There is no solution as this is design flaw admitted to us by HP 

Full refund was given but you need to complain and escalate as much as possible

[RobertoFC]

Después de seis meses HPE ha accedido a devolver el dinero y retirar el equipo y todos los accesorios añadidos (sistema operativo, discos y memoria).

Deberían retirarlos a la primera llamada, no hacer perder el tiempo a los técnicos con parches que ya saben que no funcionan.

After six months, HPE has agreed to refund the money and remove the equipment and all the added accessories (operating system, disks and memory).

They should remove them at the first call, not waste the technicians' time with patches that they already know do not work.

[Taylored-Agri]

Hi All, 

I have been following this for a couple weeks as i had similar issues, fan 1 25% fan 3 85%, id tried everything i could find online,

I sent in a ticket, was asked to update the below and now I'm running  Fan 1 20% and Fan 3 36% which is noticable but definetly managable.

"Hello Oliver,

Thank you for the AHS Logs. We had a check and below is the analysis.

170: Bootlog (09/05/2024 14:14:21)  logging initiated in data file (0000170-2024-09-05.zbb) 
                (Save bootlog to file)#SAVEBOOTLOGTOFILE


  Hardware/Firmware Summary   

  Server (UEFI Boot Mode)
    Product: ProLiant ML110 Gen11                             BIOS Vendor: HPE
    SKU #                                      System ID: 
    Serial #                           BIOS Version: 2.12
    Serial #                            BIOS Date: 12/13/2023
    Serial # 
    TPM Status: Present (Enabled)
    TPM Type: TPM 2.0

    Operating System: Unavailable
    Operating System Version: Unavailable

  Factory 
    Mfg Record Version: 2.3                     Mfg Record Date: 4/19/2024 5:48:31 AM
    Diags Version: Not Logged                   PCA Part #: 
    Factory: FCKH                               PCA Spare Part #: 
    PCA Revision: A02                           PCA Serial #: 
    BMC Model: 47196-8192                       Mfg Location: MODULE=SPT;RACK=8;BAY=2;SLOT=5
    CPLD Version: 0x14                          Diags Version: Not Logged

  Firmware Versions 
    Firmware Name                                                  Firmware Version
    -------------------------------------------------------------------------------------------------------------------
    iLO (iLO Standard License)                                     iLO 6 v1.58p20 built on Mar 22 2024                 
    System ROM                                                     v2.12 (12/13/2023)                                  
    Redundant System ROM                                           v2.12 (12/13/2023)                                  
    System Programmable Logic Device                               0x14                                                
    Server Platform Services (SPS) Firmware                        6.1.4.5 (11/9/2023)                                 
    Intelligent Platform Abstraction Data                          10.3.0 build 23                                     
    UBM3 Universal Backplane Manager 1 Firmware                    1.24                                                
    UBM3 Universal Backplane Manager 2 Firmware                    1.24                                                
    Intelligent Provisioning                                       4.31.5                                              
    Embedded Video Controller                                      2.5                                                 
    Processor 1 S3M Firmware                                       0x1E                                                
    Processor 1 PUcode Firmware                                    0x38000060                                          
    TPM Firmware                                                   1.512                                               

  Processor (Hyperthreading Enabled)
    Socket     Processor                                      Cfg Spd    Max Spd    Cores    
    ---------------------------------------------------------------------------------------------
    Proc 1     Intel(R) Xeon(R) Silver 4410Y                  2.00 GHz   4.00 GHz   12/12  

Power Supplies 
    Component                 Capacity      Serial#           Spare Part#     Option Kit#   Firmware  Vendor
    ------------------------------------------------------------------------------------------------------------------------------
    Power Supply 1            1000 watts    *removed* P44412-001      P03178-B21              LTEON     

We see that the BIOS and SPS is outdated. I request you to please perform the firmware update of these componenets and capture the updated logs.

BIOS: 2.22_06-19-2024: https://internal.support.hpe.com/connect/s/softwaredetails?language=en_US&collectionId=MTX-bf78018a4a9a4dce&tab=releaseNotes&softwareId=MTX_05251d86ef9e4d01b9f350a1b8

SPS: 06.01.04.047.0: https://internal.support.hpe.com/connect/s/softwaredetails?language=en_US&collectionId=MTX-0b7cbae28913414a&tab=releaseNotes

Kindly perform the above plan of action and let us know the update."

Might be worth checking,

[Moderator edit: Erased the confidential info.]

[Rihan]

Happy to say that this issue has now finally been resolved , i have upgraded the bios to the latest 2.30 and the server is quite. No issues for me , tested on 3 servers. 

[RobertoFC]

Hola, la única solución que funciona es devolver el equipo y que HPE devuelva el dinero, que es lo que he hecho yo. Lee el blog completo. Si le reduces el ruido también reduces la ventilación por lo que aumenta la temperatura. Comprueba desde iLO la temperatura del procesador  y te llevarás un buen susto. 

Hi, the only solution that works is to return the equipment and have HPE refund the money, which is what I did. Read the full blog. If you reduce the noise you also reduce the ventilation, which increases the temperature. Check the processor temperature from iLO and you will get a good scare.

[Rok1215]

Can anyone else confirm this? Has a newer BIOS version actually somehow have fixed this high fan speed on startup of Windows?

I'm willing to live with the higher CPU temperatures, just so that the fan speed and noise is bearable and not noticable.

[ISL1]

I think it's irrelevant that any bios update reducing the noise should be acceptable due to the nature of the high temps caused.

This was a lengthly process we went through with the highest level at HPE including the actual design of the product.

Unless they change the design of the air baffle to increase airflow and reduce temperature, it is clearly not fit for purpose.

I would certainly not run my production Servers running in that state.

We saw performance issues due to high level of heat.

This "fix" is just masking the design flaw

[Rok1215]

Yes I completley understand that all this shows it is a design flaw and not "fixable" with a firmware/software upgrade.

The issue is that we've not been able to get the same response as you did HPE, by offering a full refund.

So now I'm just trying to get this "resolved" by fixing the unberable high noise if the server restarts; the higher temperatures we will deal with in part if they become problematic.

Do you know which firmware/software was released now that addresses this? I've looked at the revision history for the new BIOS version and don't see anything mentioning fan speeds or noise?

Thats why I am asking if anyone here can confirm that by using the newer versions this noise issue was actually "resolved"?

[RobertoFC]

Hola Rok1215, antes de devolver el equipo conseguí que no subiera la temperatura poniendo un ventilador en la parte trasera del disipador. El ventilador necesita una fuente de alimentación exterior que alojé en el hueco de la segunda fuente de alimentación (no encontré ventiladores de repuesto de HPE) . También se puede reducir la temperatura mofidicando la tobera de ventilación para que entre más aire al procesador. Ninguna de las dos queda "profesional", pero si no puedes devolver el equipo puedes intentarlo.

Hi Rok1215, before returning the computer I managed to keep the temperature down by installing a fan on the back of the heatsink. The fan needs an external power supply , which I placed in the second power supply slot (I didn't find any replacement fans at HPE). You can also reduce the temperature by modifying the air baffle to allow more air to enter the processor. Neither of them looks "professional", but if you can't return the computer you can try it.

[Rok1215]

Hello, yes I've seen this mentioned before in this forum regarding this issue but this is not an elegant solution at all. At least if the motherboard had another fan power header I would consider doing this, but connecting a fan to another power source outside of the server is not acceptable.

Have you had a chance to test the latest firmware versions (2.30), like Rihan mentioned above - that this supposedly "resolved" this issue in some way?

I would love to get some more detailed feedback from other users if this is true, before I go an do the upgrades on the customers machine and then to be let down again..

[RobertoFC]

Hi Rok1215, the motherboard has connectors to add more fans. The problem is that I haven't found them at any distributor.
Sorry, I can't test the BIOS, I have returned the computer and I am not buying HPE servers now, I am buying Fujitsu servers.

[GLSoft]

Hello,
somebody try the : HPE ProLiant ML110 Gen11 Redundant Fan Kit ?
Product # P49984-B21
Not many informations found on this part on internet.
I assume that is a kit with almost 2 fans, compatible with the server and bios controlled ???

RGDS

Luigi

[Rok1215]

Anyone else been able to test BIOS version 2.30 and if it in any way changed/fixed the fan behaviour?

[Rihan]

Morning, 

I have also ran a cpu stress test on the server to see if the fans go loud and they dont so it has been fine for me. You can try it with your servers.  I used cinebench2024 for the tests 

[AlexGaab]

Según hpe recomienda descargar agentless management services para gen 11 sin embargo tuve que realizar los siguientes pasos.
1.- Descargar Service Pack Proliant (SPP) para gen 11 y el Agentles Management Service (AMS)
2.- Montar la imagen iso del SPP y buscar el archivo CHIFF dentro de las carpetas Packages.
3.- Se lo ejecuta el archivo y se instala.
4.- Una vez instalado el SPP se ejecuta el AMS y se instala de manera normal.
5.- Se reinicia el servidor y gradualmente irá reduciendo el ruido
6.- Esto lleva de 1 a 2 reinicios para bajar el ruido 

Google Translated: 

According to HPE, it is recommended to download agentless management services for gen 11, however I had to perform the following steps.
1.- Download Service Pack Proliant (SPP) for gen 11 and the Agentless Management Service (AMS)
2.- Mount the SPP iso image and look for the CHIFF file within the Packages folders.
3.- Run the file and it is installed.
4.- Once the SPP is installed, run the AMS and install it normally.
5.- Restart the server and the noise will gradually decrease
6.- This takes 1 to 2 restarts to reduce the noise

[sdrake48]

Try

curl --request PATCH --url 'https://[ILO_IP]/redfish/v1/Chassis/1/Thermal/' --user '[ILO_USER]' --header 'content-type: application/json' --insecure --data '{"Oem": {"Hpe": {"FanPercentAdjust": 50}}}'

Insert your ilo ip address and ilo user where indicated. Enter user password when prompted.

Reduces fan speed 50% (works on DL385 Gen11 and ML350 Gen11)....but you need to watch the temperatures.  

Resetting ilo or updating ilo fw will undo this change.  

[More1]

Hi @sdrake48 ,

when I execute this command I get the following message - what am I doing wrong?

curl: (3) URL rejected: Port number was not a decimal number between 0 and 65535
curl: (6) Could not resolve host: application
curl: (3) unmatched brace in URL position 1

[More1]

I have removed the spaces, now I only get the message    "curl: (3) URL rejected: Port number was not a decimal number between 0 and 65535" 

Where must the port number be inserted in the command line, or which port is expected?

[sdrake48]

Is this Windows?  The syntax I provided works from linux (SLES15 to be specific).  Not sure how to execute curl from windows.  Perhaps this comment from reddit will will help;

You can use one of the Redfish Python utilities that are available, but I just used Hoppscotch (a Postman alternative) to make an HTTP PATCH request to this API endpoint:

https://<iLO address>/redfish/v1/Chassis/1/Thermal/

With basic authorization (iLO username/password) and this request body:

{"Oem": {"Hpe": {"FanPercentAdjust": 50}}}

[More1]

Hello,
yes this is Windows, I have now tried it with a Linux tool, here the command is accepted, the fan power is reduced from 32% to 16% in server idle. However, the fan power unfortunately goes back up to 32% after 15 - 30 minutes.
I have bios version 2.30 and ILO 1.62 - the newer versions, bios 2.32 and ILO 1.63 are unfortunately no better. (ML350 GEN11)
Nevertheless, many thanks for pointing out the Linux tool

[cdcirexx]

Hello all,

I'm one of the few unlcuky ones too that ended up with this issue on the ML110 gen11, I've opened a ticket and support just told me to downgrade to 1.46, but it was the same, so now I haven't visited the support site in a while and needed to move fwd with my server project, but after installing the latest bios 2.32, it was still spinning up real loud after windows is idle for a couple mins. Has anyone able to get refunds if there are no last resorts?

thanks in advanced.

[MauriceOverIP]

Hey,

me with an new HPE Proliant DL20 Gen 11 Performance Xeon E-2436, after having big trouble with the needed UDIMM   and a bad distributor also got ill with that fan noise.

The HPE Gen11 Agentless Management Service for Microsoft Windows x64 (cp062286.exe)
under https://support.hpe.com/connect/s/softwaredetails?language=de&tab=Installation+Instructions&collectionId=MTX-ada99fb833d94a8b 
helps me to get the fans from 31% to 6% and I am happy.  But it was a long way to find that forum thread here.

Thanks everybody!

[Jack2024]

Yo también debo ser uno de los pocos casos de éxito. Según me llegó el Ml110, el ruido de los ventiladores era insoportable y no desaparecia, tras leer este hilo me "acongopjé" pero directamente abrí un caso de soporte. Mi equipo dispone de 2 NVME M2 y un SSD, si no conectaba el SSD el ruido desaparecía, pero al conectarlo era una locura como sonaba. Desde Soporte (gracias Aleksandar) me mandaron varios enlaces con cosas que debia actualizar y uno de ellos correspondía a la versión 2.34 de la BIOS, simplemente este componente solucionó el problema, aunque también instale el resto de actualizaciones iLO, Broadcom, SSD y AMS.

Actualmente los ventiladores comienzan fuerte al encender el equipo pero bajan alrededor del 16% al cargar el SO y se mantienn ahí, hacen muy poco ruido.

Google Translated: 

I must also be one of the few success stories. As soon as I received the Ml110, the noise from the fans was unbearable and would not go away. After reading this thread I was "distraught" but immediately opened a support case. My computer has 2 NVME M2 and an SSD, if I didn't connect the SSD the noise disappeared, but when I connected it it was crazy how it sounded. From Support (thanks Aleksandar) they sent me several links with things that I had to update and one of them corresponded to version 2.34 of the BIOS, this component simply solved the problem, although I also installed the rest of the iLO, Broadcom, SSD and AMS updates.

Currently the fans start loud when turning on the computer but they go down to around 16% when loading the OS and stay there, they make very little noise.