ML30 Gen9 Smart Array doesn't see disks

[DamonL]

Has been configured with 3 x 800GB drives in a 1.6 TB RAID array for months.

Rebooted the server, looked at it the next day and all the lights on the front were flashing.

BIOS doesn't see the disks anymore. I replaced the smart array's battery (looks like two large double A's) hoping it would fix it.

SSA health check says this:

1785-Slot Ob Drive Array Not Configured. No Drives Detected. Action: Reseat or add drives.
Verify comections
between the drives, backplane(s), and controller. Use the HP SSA to

1785-Slot Ob Drive Array Not Configured. No Drives Detected. Action: Reseat or add drives.
Verify comections
between the drives, backplane(s), and controller.

But I didn't physically touch the drives at all. Reseated them anyway after a day just in case. Same issue.

SSA does see the external 1TB USB drive I use to install Linux server with though. So I know the system sees drives., just that the array doesn't..

Help !!! Thanks folks

[TVVJ]

Hello,

Please shutdown the server, reseat the drives once again and see if it helps.

Regards,

[DamonL]

Thank you. Tried that and it did not work unfortunately.

[TVVJ]

Hello,

Please contact HPE Support for further assistance, documenting the symptoms observed from the server, the steps performed and the results of each such step along with error messages as may be seen while performing the steps for further assistance,

Regards,