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тАО01-04-2018 09:09 AM
тАО01-04-2018 09:09 AM
ml30 gen9 uefi integrated System test page fault
Hi,
I have a new ML30 gen9 with a single 4gb dimm and a single 1TB drive.
Before installing the os I gone with the Intelligent Provisioning diagnostic and the UEFI integrated System tests to be sure that every component was OK.
The IP Diagnostic was reporting a RAM issue so I opened a case with HPE and after an update of IP and bios, the IL reports no errors (this was an issue with older IL version already reported as bulletin), but...
...when I try the UEFI integrated System Test (that test all components in a single run) that crash reporting a page fault with memory dump (simply red characters on black background), but If I test, always with the UEFI diagnostic, every single components (memory, disk, CPU, board) it reports all is OK.
Is there someone with similar issue with the UEFI integrated diagnostic??
Thank you in advance.
Best Regards from Rome and Happy new Year!
Andrea
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тАО01-04-2018 01:57 PM
тАО01-04-2018 01:57 PM
Re: ml30 gen9 uefi integrated System test page fault
some additional info:
Intelligent Provisioning v2.70.75
System ROM U23 v2.50
ILO v2.55
Thank you in advance
Andrea
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тАО01-04-2018 02:00 PM
тАО01-04-2018 02:00 PM
Re: ml30 gen9 uefi integrated System test page fault
Ops I forgot to attach the fault page screenshot from UEFI System Tests...
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тАО01-04-2018 03:05 PM
тАО01-04-2018 03:05 PM
Re: ml30 gen9 uefi integrated System test page fault
Hi again :)
I found a very strange behavior.
In UEFI embedded diagnostic, if I launch "Components Tests"/"Processor" and ONLY THEN "System Tests" all is functioning properly and all system tests (fast/quick/extensive) reports OK (no x64 page fault dump nor other errors).
I have not tried if is Processor test the only acting in this mode, but with this sequence all is OK.
The UEFI Diagnostic version is 6.2.0.0 - USB
Is there someone that can confirm this (strange and bugged) behavior??
Andrea
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тАО01-05-2018 10:12 AM
тАО01-05-2018 10:12 AM
Re: ml30 gen9 uefi integrated System test page fault
nothing to do...
it crash with x64 page fault also with the trick of previous post.
Odd behavior as the intelligent provisioning insigth diagnostic reports all is ok.
someone with this problem??
Thank you
Andrea
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тАО07-26-2018 02:58 AM
тАО07-26-2018 02:58 AM
Re: ml30 gen9 uefi integrated System test page fault
Hi!
For every user with a ML30 gen9....
After several call with hpe support, they authorized change of the M/B and DIMM module, but the issue was here again.
So they authorized a DOA substitution. With the new ML30 the issue is here AGAIN (!!!).
So it is a model specific issue due to a bios bug, definitely not a damaged part issue.
I hope this info can be helpful to other ml30 owner.
Best Regards from Rome
Ciao