ProLaint DL380 issue with CD drive reading the disc

[Mike.King]

I am setting up the Prolaint DL380 server with Windows 2000 Server. After installing the OS plus the SP4, the CD drive decided not to work. No matter what disc I put, I keeps asking to insert the disc into the drive. The drive try opens fine, it spins also. I noticed whenever there is a disc in the drive, the light will start to blink constantly. I went to DOS to tried to pull up the drive, but it said "device not ready". Please help. Thank you.

[Prashant (I am Back)]

How are replacing the driver since you have checked with different media's. Or try some cleaning cd in your drive.

Prashant S.

[Marc Carney]

Try booting from a CD such as Smartstart. If it attempts to read the disk but fails then your drive has probably developed a fault or is dirty inside.

Have you tried different CD's in the drive. Are you using CDR's or CDRW's ? Try some original retail CD's to see if it reads them. If it does, then it's probably the disks that are faulty or the drive may be fussy with a certain brand of CDR or CDRW which can happen sometimes.

It could be that it has an intermittent fault and may need to be replaced.

[Dhanesh Amirthalingam]

Hi Mike.King


Please let me know the following questions

1.did you tried with different Operating system

2.You have recently did any hardware changes ?

3.if your using windows operating system,what is the status showing in the Device Manager?

4.did you check with the post screen ?

5.try with some cleaning media

6.Use Original media

if its possible remove and reconnect the Cables attached in the CD Drive