ProLiant DL360 Gen9 - can't get power limit to PCI slot

[tom202020]

Hi,

we have few HPE servers but in this issue i have ProLiant DL360 Gen9 with RHEL 7.2 / 7.4

i run:

lspci -vvv |grep -i powerlimit

and get:

Slot #2, PowerLimit 0.000W; Interlock- NoCompl-
Slot #1, PowerLimit 0.000W; Interlock- NoCompl-
ExtTag- AttnBtn- AttnInd- PwrInd- RBE+ FLReset+ SlotPowerLimit 0.000W
ExtTag- AttnBtn- AttnInd- PwrInd- RBE+ FLReset+ SlotPowerLimit 0.000W
ExtTag- AttnBtn- AttnInd- PwrInd- RBE+ FLReset+ SlotPowerLimit 0.000W
ExtTag- AttnBtn- AttnInd- PwrInd- RBE+ FLReset+ SlotPowerLimit 0.000W
ExtTag+ AttnBtn- AttnInd- PwrInd- RBE+ FLReset- SlotPowerLimit 0.000W
ExtTag+ AttnBtn- AttnInd- PwrInd- RBE+ FLReset+ SlotPowerLimit 0.000W
Slot #3, PowerLimit 0.000W; Interlock- NoCompl-
ExtTag+ AttnBtn- AttnInd- PwrInd- RBE+ FLReset+ SlotPowerLimit 0.000W
ExtTag+ AttnBtn- AttnInd- PwrInd- RBE+ FLReset+ SlotPowerLimit 0.000W

i install SPP and update the packages and nothing is changed, it's happend only on HPE servers

can you please assist? 

[SanjeevGoyal]

Hello ,

Good DAy !!!!

Could you share the IML error for more clarification?

Regards,

[tom202020]

sorry for late respond,

how i do that?

[SanjeevGoyal]

Hello,

Please follow the below paths.

Login into iLO 4 page----->Left-hand side---->Information ---> Intigarated management logs.

Please let me know if you have any queries.

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,

[tom202020]

thanks for the replay!

i give you this log from 1 server:

http://txt.do/162mx

but it's happend in most of the HP's servers we have.

like i said i really belevie it's not issue in the server 

[SanjeevGoyal]

Hello,

Thank you for sharing the logs, unfortunately, I am not able to download these logs.

I would suggest you contact the HPE team and log a case with more clarification or further assistance.

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,

[tom202020]

Hi, please advice which way will be good for you to open the logs.

i can't post them here.

but it's very important to us to figured the root cause.

we have alot of HPE servers that suffer from same issue. 

i also not sure that the support will help us becouse most our servers very old 

[SanjeevGoyal]

Hello,

Please find the below contact numbers for the case log.

Singapore         :    +65 62724333 and 18002724333 

Malaysia           :    +603 62074533 / 1800 881 811 

Philippines       :    180014410669

Regards,

Sanjeev Goyal

[tom202020]

Hi thanks

i just meant that which way it's to post in the fourm the logs?

becouse the text too long it's not possilbe. 

i have already them. and the link i send above work for me without prolbem. 

also i work in Israel. any support here?

[SanjeevGoyal · Accepted solution]

Hello,

Good Day !!!!

Please follow the below link for the support team.

TECHNICAL SUPPORT PHONE NUMBERS

https://h20195.www2.hpe.com/v2/Getdocument.aspx?docname=A00039121ENW

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,