Proliant DL360 Gen9 memory population order

[Heke-P]

Hello!

We have trouble with Proliant DL360 Gen9 memory population order.

We have checked https://support.hpe.com/hpesc/public/docDisplay?docId=c05241599&docLocale=en_US

But still get:

  POST Error: 207-Invalid Memory Configuration - Processor 1, DIMM 10 incorrectly installed. Please refer to Memory Population Rules in Documentation. This Memory will not be utilized.

Memory Details:

Processor 1  1 

Good, In Use  HPE SmartMemory   809083-091  DIMM DDR4  32768 MB  2400 MHz  1.2 V  2  RDIMM  Processor 1  2 

Good, In Use  HPE SmartMemory   809083-091  DIMM DDR4  32768 MB  2400 MHz  1.2 V  2  RDIMM  Processor 1  5 

Good, In Use  HPE SmartMemory   809082-091  DIMM DDR4  16384 MB  2400 MHz  1.2 V  1  RDIMM  Processor 1  9 

Good, In Use  HPE SmartMemory   809083-091  DIMM DDR4  32768 MB  2400 MHz  1.2 V  2  RDIMM  Processor 1  10 

Good, In Use  HPE SmartMemory   809083-091  DIMM DDR4  32768 MB  2400 MHz  1.2 V  2  RDIMM  Processor 1  11 

Good, In Use  HPE SmartMemory   809082-091  DIMM DDR4  16384 MB  2400 MHz  1.2 V  1  RDIMM  Processor 1  12 

----

Good, In Use  HPE SmartMemory   809083-091  DIMM DDR4  32768 MB  2400 MHz  1.2 V  2  RDIMM  Processor 2  1 

Good, In Use  HPE SmartMemory   809083-091  DIMM DDR4  32768 MB  2400 MHz  1.2 V  2  RDIMM  Processor 2  2

Good, In Use  HPE SmartMemory   809083-091  DIMM DDR4  32768 MB  2400 MHz  1.2 V  2  RDIMM  Processor 2  5 

Good, In Use  HPE SmartMemory   809082-091  DIMM DDR4  16384 MB  2400 MHz  1.2 V  1  RDIMM  Processor 2  9 

Good, In Use  HPE SmartMemory   809083-091  DIMM DDR4  32768 MB  2400 MHz  1.2 V  2  RDIMM  Processor 2  10 

 Good, In Use  HPE SmartMemory   809082-091  DIMM DDR4  16384 MB  2400 MHz  1.2 V  1  RDIMM  Processor 2  12 

Good, In Use  HPE SmartMemory   809083-091  DIMM DDR4  32768 MB  2400 MHz  1.2 V  2  RDIMM 

--------------

By the numbers we should have 360 GB of memory, but operating system sees 346 GB of memory, around 16 GB less.

Processor 1 has 7 DIMMs, unpaired number of dimms. Should it be allways paired number of DIMMs ?

What should be done?

[Heke-P]

Here is screenshot from iLO:

[support_s]

System recommended content:

1. HPE ProLiant DL360 Gen9 Server - Configuring Memory

2. ProLiant DL360 Server Maintenance and Service Guide

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[Sham82]

Hello,

From the ILo Screen shot Processor 2, DIMM 10 is not Present.
Which is not a balanced Configuration.

For more details and to check the Logs
we would request you to log a HPE support case.

Regards
HPE