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04-03-2017 07:36 AM
04-03-2017 07:36 AM
PROLIANT SERVER DL 380 G5 / SMART ARRAY P400
Good morning , could you support to me in the following issue ? customer has installed a HP PROLIANT SERVER DL 380 G5 for more than 9 years , it has installed SMART ARRAY P400 also for more than 9 year working every day more than 78800 hours continue , suddenly the card has started to fail , and when we boot the machine the card is not seen when we see the display from server , we have done at least 10 times the procedure and 9 times it has not been showed , just one time it was showed , Smart Array P 400 controller failure ( Not Found ) ( PCI DEVICE missing ) . please see the attachment.
Also we took the card out and also we cleaned the contact from server and from card , it included the PCIe slot properly
I have suggested to the customer to replace the SMART ARRAY CARD and also to get a refurbished Proliant Server DL 380 G5 just in case to replace the old existing , the first option is more possibility to do as first action
Thanks for your support
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04-03-2017 07:48 AM
04-03-2017 07:48 AM
Re: PROLIANT SERVER DL 380 G5 / SMART ARRAY P400
This could be the controller itself
http://partsurfer.hpe.com/ShowPhoto.aspx?partnumber=405831-001
or the cache module
405836-001 or 405835-001
Hope this helps!
Regards
Torsten.
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