Smart Array P816i-a fails fw update

[skarai]

I tired updating the running fw 1.04 to new 1.65 and get this. 

cp037449_2018_12_23_20_14_09.log: 

---------------------------------------------

[ Dec 23 20:14:13 ] Using firmware image .\HPE_luxor.bin.fw
[ Dec 23 20:14:13 ] Firmware Image Size 12059136
[ Dec 23 20:14:13 ]
[ Dec 23 20:14:13 ] 7196: Sending request to device AC:3538442981
[ Dec 23 20:14:17 ] 7196: AC:3538442981 Smart Array Flash request failed
[ Dec 23 20:14:17 ] ATTR_NAME_OPERATION_NAME = OPERATION_WRITE_FLASH_ARRAY_CONTROLLER_FIRMWARE
[ Dec 23 20:14:17 ] ATTR_NAME_SCSI_ASC = 116
[ Dec 23 20:14:17 ] ATTR_NAME_SCSI_ASCQ = 0
[ Dec 23 20:14:17 ] ATTR_NAME_SCSI_COMMAND_STATUS = 0
[ Dec 23 20:14:17 ] ATTR_NAME_SCSI_SENSE_KEY = 9
[ Dec 23 20:14:17 ] ATTR_NAME_SCSI_STATUS = 2
[ Dec 23 20:14:17 ] ATTR_NAME_STATUS = ATTR_VALUE_STATUS_FAILURE
[ Dec 23 20:14:17 ] ATTR_NAME_UNIQUE_ID = AC:3538442981
[ Dec 23 20:14:17 ] failure
[ Dec 23 20:14:18 ] Dec 23 20:14:18 Complete flash, status 107
[ Dec 23 20:14:18 ] Flash failed
[ Dec 23 20:14:18 ] Device HPE Smart Array P816i-a SR Gen10 in Slot 0 of type 10 failed to flash
[ Dec 23 20:14:18 ]
[ Dec 23 20:14:18 ] Fetching external attribute ::hal::STORAGE_API::CtrlAttrImmediate
[ Dec 23 20:14:18 ]
[ Dec 23 20:14:18 ] 7196: Sending Identify Controller command to device AC:3538442981
[ Dec 23 20:14:18 ] 7196: Identify Controller command succeeded
[ Dec 23 20:14:18 ]
[ Dec 23 20:14:18 ] ===========================================================
[ Dec 23 20:14:18 ] Completed flash of device: HPE Smart Array P816i-a SR Gen10 in Slot 0
[ Dec 23 20:14:18 ] ID: AC:3538442981
[ Dec 23 20:14:18 ] Firmware: 1.04
[ Dec 23 20:14:18 ] CPLD Revision: 5
[ Dec 23 20:14:18 ] Immediate: 1
[ Dec 23 20:14:18 ] Controller Mode: ATTR_VALUE_CONTROLLER_MODE_MIXED
[ Dec 23 20:14:18 ] Pending Controller Mode:
[ Dec 23 20:14:18 ] Flash Direct: 1
[ Dec 23 20:14:18 ] ZMR: ATTR_VALUE_CONTROLLER_ZMR_MODE_FALSE
[ Dec 23 20:14:18 ] Driver: SmartPqi.sys v100.62.0.64 Pass 1
[ Dec 23 20:14:18 ] Serial Number: Confidential Info Erased
[ Dec 23 20:14:18 ] Subsystem ID: 103C1100
[ Dec 23 20:14:18 ] Status: ATTR_VALUE_STATUS_OK
[ Dec 23 20:14:18 ] Flash failed
[ Dec 23 20:14:18 ] Device HPE Smart Array P816i-a SR Gen10 in Slot 0 of type 10 failed to flash
[ Dec 23 20:14:18 ] ===========================================================
[ Dec 23 20:14:18 ] ===========================================================
[ Dec 23 20:14:18 ] Escalating flash error status
[ Dec 23 20:14:18 ]
[ Dec 23 20:14:18 ] 7196: Sending Resume Background Activity command to device AC:3538442981
[ Dec 23 20:14:19 ] 7196: Resume Background Activity command succeeded
[ Dec 23 20:14:20 ] Devices [HPE Smart Array P816i-a SR Gen10 in Slot 0]: 107
[ Dec 23 20:14:20 ] Flash failed
[ Dec 23 20:14:20 ] Device HPE Smart Array P816i-a SR Gen10 in Slot 0 of type 10 failed to flash
[ Dec 23 20:14:20 ] Internal Exit Status: 107
[ Dec 23 20:14:20 ] See log at C:\cpqsystem\log\cp037449_2018_12_23_20_14_09.log
[ Dec 23 20:14:20 ] ============ Summary ============
[ Dec 23 20:14:20 ] Smart Component Finished
[ Dec 23 20:14:20 ]
[ Dec 23 20:14:20 ] Summary Messages
[ Dec 23 20:14:20 ] ================
[ Dec 23 20:14:20 ] 1 flash attempt failed
[ Dec 23 20:14:20 ] See log at C:\cpqsystem\log\cpqsetup.log for details
[ Dec 23 20:14:20 ]
[ Dec 23 20:14:20 ] Exit Status: 0
[ Dec 23 20:14:20 ] Flash failed
[ Dec 23 20:14:20 ] Device HPE Smart Array P816i-a SR Gen10 in Slot 0 of type 10 failed to flash
[ Dec 23 20:14:20 ] A fatal error occurred. See engineering log for details.

cpqsetup.log

----------------

cp037449.exe - Online ROM Flash Component for Windows (x64) - HPE Smart Array P408i-p, P408e-p, P408i-a, P408i-c, E208i-p, E208e-p, E208i-c, E208i-a, P408i-sb, P408e-m, P204i-c, P204i-b, P816i-a and P416ie-m SR Gen10
Component Version: 1.65
Component Build: 3688
SOULAPI Version: 3.35.16.0
Attempting to open TASK XML file:
Any Supported?: yes
Component Version: 1.65
Oldest Device: HPE Smart Array P816i-a SR Gen10 in Slot 0 (1.04)
Image Version: 1.65
Installer State: 1
Name: Online ROM Flash Component for Windows (x64) - HPE Smart Array P408i-p, P408e-p, P408i-a, P408i-c, E208i-p, E208e-p, E208i-c, E208i-a, P408i-sb, P408e-m, P204i-c, P204i-b, P816i-a and P416ie-m SR Gen10
New Version: 1.65

Setting Install State: 2

The software is installed but is not up to date.

Current Version: HPE Smart Array P816i-a SR Gen10 in Slot 0: 1.04

- the component will be updated to the new version

Dec 23 20:14:12 Begin flash
Model: HPE Smart Array P816i-a SR Gen10
Location: HPE Smart Array P816i-a SR Gen10 in Slot 0
Current firmware 1.04, flashing to 1.65
Using firmware image .\HPE_luxor.bin.fw
Firmware Image Size 12059136
7196: AC:3538442981 Smart Array Flash request failed
ATTR_NAME_OPERATION_NAME = OPERATION_WRITE_FLASH_ARRAY_CONTROLLER_FIRMWARE
ATTR_NAME_SCSI_ASC = 116
ATTR_NAME_SCSI_ASCQ = 0
ATTR_NAME_SCSI_COMMAND_STATUS = 0
ATTR_NAME_SCSI_SENSE_KEY = 9
ATTR_NAME_SCSI_STATUS = 2
ATTR_NAME_STATUS = ATTR_VALUE_STATUS_FAILURE
ATTR_NAME_UNIQUE_ID = AC:3538442981
failure
Dec 23 20:14:18 Complete flash, status 107
Flash failed
Device HPE Smart Array P816i-a SR Gen10 in Slot 0 of type 10 failed to flash
See log at C:\cpqsystem\log\cp037449_2018_12_23_20_14_09.log
============ Summary ============
Smart Component Finished

Summary Messages
================
1 flash attempt failed
See log at C:\cpqsystem\log\cpqsetup.log for details

Exit Status: 0
Flash failed
Device HPE Smart Array P816i-a SR Gen10 in Slot 0 of type 10 failed to flash
A fatal error occurred. See engineering log for details.
The installation procedure did not complete successfully. An error occurred during the setup process.

Additional Information:
Flash failed
Device HPE Smart Array P816i-a SR Gen10 in Slot 0 of type 10 failed to flash
A fatal error occurred. See engineering log for details.

The operation was not successful.
---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------
Setup utility completed in 00hh:00mm:11s

Any help greaty appreciated - I am not finding any reason why this fw flash isnt working as it should.

Best regards

Sassan Karai

[DANDKS]

Greetings.

Since the attempt is to upgrade the firmware version from 1.04 to 1.65, there are two more updates in between which are 1.34 & 1.60.

We request you to perform an incremental update of all the versions & see if it is successful.

There are two ways to update the firmware, offline & online. Please refer to the below link to download the previous versions under Revision History & also check the installation instructions.

https://support.hpe.com/hpsc/swd/public/detail?sp4ts.oid=1010026795&swItemId=MTX_935e8caba3624660b2e7e41577&swEnvOid=4184#tab-history

Do reply for any further clarification.

Thank you.

I work for HPE

[skarai]

DANDSK - thank you for looking into this - Unfortunately the update attempt to 1.34 build failed as well.

Again any insight greatly appreciated.

see below

---------------------------------------------------------------------------
Setup Session Beginning   1/5/2019 - 18:28:59 PM
---------------------------------------------------------------------------
Command Line Parameters Given:
Run with 1 Command Argument(s): C:\Users\...\AppData\Local\Temp\{65A9C68C-EC62-476C-AC37-2D6645B6B68B}\cpqsetup.exe

cp036185.exe - Online ROM Flash Component for Windows (x64) - HPE Smart Array P408i-p, P408e-p, P408i-a, P408i-c, E208i-p, E208e-p, E208i-c, E208i-a, P408e-m, P204i-c, P204i-b, P816i-a and P416ie-m SR Gen10
    Component Version: 1.34
    Component Build: 3663
    SOULAPI Version: 3.30.13.0
Attempting to open TASK XML file:
Any Supported?:        yes
Component Version:     1.34
Oldest Device:         HPE Smart Array P816i-a SR Gen10 in Slot 0 (1.04)
Image Version:         1.34
Installer State:       1
Name:            Online ROM Flash Component for Windows (x64) - HPE Smart Array P408i-p, P408e-p, P408i-a, P408i-c, E208i-p, E208e-p, E208i-c, E208i-a, P408e-m, P204i-c, P204i-b, P816i-a and P416ie-m SR Gen10
New Version:     1.34

Determining component installation state...
Setting Install State: 2
The software is installed but is not up to date.
 
Current Version:        HPE Smart Array P816i-a SR Gen10 in Slot 0: 1.04    
  
Jan 5 18:29:18 Begin flash
Model: HPE Smart Array P816i-a SR Gen10
Location: HPE Smart Array P816i-a SR Gen10 in Slot 0
Current firmware 1.04, flashing to 1.34
Using firmware image .\HPE_luxor.bin.fw
Firmware Image Size 12059136
8824: AC:3538442981 Smart Array Flash request failed
 ATTR_NAME_OPERATION_NAME = OPERATION_WRITE_FLASH_ARRAY_CONTROLLER_FIRMWARE
 ATTR_NAME_SCSI_ASC = 116
 ATTR_NAME_SCSI_ASCQ = 0
 ATTR_NAME_SCSI_COMMAND_STATUS = 0
 ATTR_NAME_SCSI_SENSE_KEY = 9
 ATTR_NAME_SCSI_STATUS = 2
 ATTR_NAME_STATUS = ATTR_VALUE_STATUS_FAILURE
 ATTR_NAME_UNIQUE_ID = AC:3538442981
failure
Jan 5 18:29:24 Complete flash, status 107
Flash failed
 Device HPE Smart Array P816i-a SR Gen10 in Slot 0 of type 10 failed to flash
See log at C:\cpqsystem\log\\cp036185_2019_01_05_18_28_59.log
============ Summary ============
Smart Component Finished

Summary Messages
================
1 flash attempt failed
See log at C:\cpqsystem\log\cpqsetup.log for details

Exit Status: 0
Flash failed
 Device HPE Smart Array P816i-a SR Gen10 in Slot 0 of type 10 failed to flash
A fatal error occurred. See engineering log for details.
The installation procedure did not complete successfully.  An error occurred during the setup process.

Additional Information:
 Flash failed
 Device HPE Smart Array P816i-a SR Gen10 in Slot 0 of type 10 failed to flash
A fatal error occurred. See engineering log for details.

---------------------------------------------------------------------------
End Session
---------------------------------------------------------------------------
Setup utility completed in 00hh:00mm:32s

Setup utility completed.

Process Returned Completion Code of (0x0).

Completion Code (0x0) -> The Smart Component failed to install

Translating return code... Translating Return Code...Done.
Updating component data...
Restoring current directory C:\temp... Done.

Log Session End. [18:29:33]
Return Code (0)
===========================================================================

Below from

cp036185_2019_01_05_18_28_59.log

*******************************************

[ Jan 5 18:29:02 ] Setting Install State: 2

[ Jan 5 18:29:18 ]

[ Jan 5 18:29:18 ] 8824: Sending Pause Background Activity command to device AC:3538442981

[ Jan 5 18:29:18 ] 8824: Pause Background Activity command succeeded 

[ Jan 5 18:29:18 ]

[ Jan 5 18:29:18 ] ===========================================================

[ Jan 5 18:29:18 ] ===========================================================

[ Jan 5 18:29:18 ] Flashing device: HPE Smart Array P816i-a SR Gen10 in Slot 0

[ Jan 5 18:29:18 ]  ID:                 AC:3538442981

[ Jan 5 18:29:18 ]  Firmware:           1.04

[ Jan 5 18:29:18 ]  CPLD Revision:           5

[ Jan 5 18:29:18 ]  Immediate:               1

[ Jan 5 18:29:18 ]  Controller Mode:         ATTR_VALUE_CONTROLLER_MODE_MIXED

[ Jan 5 18:29:18 ]  Pending Controller Mode:

[ Jan 5 18:29:18 ]  Flash Direct:            1

[ Jan 5 18:29:18 ]  ZMR:                     ATTR_VALUE_CONTROLLER_ZMR_MODE_FALSE

[ Jan 5 18:29:18 ]  Driver:                  SmartPqi.sys v100.62.0.64 Pass 1

[ Jan 5 18:29:18 ]  Serial Number:          ...

[ Jan 5 18:29:18 ]  Subsystem ID:            103C1100

[ Jan 5 18:29:18 ]  Status:                  ATTR_VALUE_STATUS_OK

[ Jan 5 18:29:18 ]

[ Jan 5 18:29:18 ] ===========================================================

[ Jan 5 18:29:19 ] Using firmware image .\HPE_luxor.bin.fw

[ Jan 5 18:29:19 ] Firmware Image Size 12059136

[ Jan 5 18:29:19 ]

[ Jan 5 18:29:19 ] 8824: Sending request to device AC:3538442981

[ Jan 5 18:29:22 ] 8824: AC:3538442981 Smart Array Flash request failed

[ Jan 5 18:29:22 ]  ATTR_NAME_OPERATION_NAME = OPERATION_WRITE_FLASH_ARRAY_CONTROLLER_FIRMWARE

[ Jan 5 18:29:22 ]  ATTR_NAME_SCSI_ASC = 116

[ Jan 5 18:29:22 ]  ATTR_NAME_SCSI_ASCQ = 0

[ Jan 5 18:29:22 ]  ATTR_NAME_SCSI_COMMAND_STATUS = 0

[ Jan 5 18:29:22 ]  ATTR_NAME_SCSI_SENSE_KEY = 9

[ Jan 5 18:29:22 ]  ATTR_NAME_SCSI_STATUS = 2

[ Jan 5 18:29:22 ]  ATTR_NAME_STATUS = ATTR_VALUE_STATUS_FAILURE

[ Jan 5 18:29:22 ]  ATTR_NAME_UNIQUE_ID = AC:3538442981

[ Jan 5 18:29:22 ] failure

[ Jan 5 18:29:24 ] Jan 5 18:29:24 Complete flash, status 107

[ Jan 5 18:29:24 ] Flash failed

[ Jan 5 18:29:24 ]  Device HPE Smart Array P816i-a SR Gen10 in Slot 0 of type 10 failed to flash

[ Jan 5 18:29:24 ]

[ Jan 5 18:29:24 ] Fetching external attribute ::hal::STORAGE_API::CtrlAttrImmediate

[ Jan 5 18:29:24 ]

[ Jan 5 18:29:24 ] 8824: Sending Identify Controller command to device AC:3538442981

[ Jan 5 18:29:24 ] 8824: Identify Controller command succeeded 

[ Jan 5 18:29:24 ]

[ Jan 5 18:29:24 ] ===========================================================

[ Jan 5 18:29:24 ] Completed flash of device: HPE Smart Array P816i-a SR Gen10 in Slot 0

[ Jan 5 18:29:24 ]  ID:                 AC:3538442981

[ Jan 5 18:29:24 ]  Firmware:           1.04

[ Jan 5 18:29:24 ]  CPLD Revision:           5

[ Jan 5 18:29:24 ]  Immediate:               1

[ Jan 5 18:29:24 ]  Controller Mode:         ATTR_VALUE_CONTROLLER_MODE_MIXED

[ Jan 5 18:29:24 ]  Pending Controller Mode:

[ Jan 5 18:29:24 ]  Flash Direct:            1

[ Jan 5 18:29:24 ]  ZMR:                     ATTR_VALUE_CONTROLLER_ZMR_MODE_FALSE

[ Jan 5 18:29:24 ]  Driver:                  SmartPqi.sys v100.62.0.64 Pass 1

[ Jan 5 18:29:24 ]  Serial Number:           ...

[ Jan 5 18:29:24 ]  Subsystem ID:            103C1100

[ Jan 5 18:29:24 ]  Status:                  ATTR_VALUE_STATUS_OK

[ Jan 5 18:29:24 ]  Flash failed

[ Jan 5 18:29:24 ]  Device HPE Smart Array P816i-a SR Gen10 in Slot 0 of type 10 failed to flash

[ Jan 5 18:29:24 ] ===========================================================

[ Jan 5 18:29:24 ] ===========================================================

[ Jan 5 18:29:24 ] Escalating flash error status

[ Jan 5 18:29:24 ]

[ Jan 5 18:29:24 ] 8824: Sending Resume Background Activity command to device AC:3538442981

[ Jan 5 18:29:25 ] 8824: Resume Background Activity command succeeded 

[ Jan 5 18:29:26 ] Devices [HPE Smart Array P816i-a SR Gen10 in Slot 0]: 107

[ Jan 5 18:29:26 ]   Flash failed

[ Jan 5 18:29:26 ]    Device HPE Smart Array P816i-a SR Gen10 in Slot 0 of type 10 failed to flash

[ Jan 5 18:29:26 ] Internal Exit Status: 107

[ Jan 5 18:29:26 ] See log at C:\cpqsystem\log\\cp036185_2019_01_05_18_28_59.log

[DANDKS]

Hi,

Greetings.

We would like to review the complete steps that is being followed to update the fw of the controller. We need the complete Active Health System log collected from the server to look for any hardware issues in the server.

Hence, we request to generate an Active Health System log & capture a HD video of the fw update being performed from the beginning.

Create an FTP link & upload the log & video. We will review & get back with an update.

Thank you.

[skarai]

DANDKS,

thank you for the offer to let me provide all this information. Working with a large allotment of HP servers at the moment and over many years - this is one of a few failing pieces inluding gen8 ilos giving me grief - whether through spp or the direct binary. I am done puttig more time towards it. 

[DANDKS]

Hello skarai

Greetings.

Apologies for any inconvenience caused with the product. We request you to raise a support ticket with HPE Technical team, we will look into it & will provide an Onsite support based on the unit warranty coverage. If any faulty part is found in the server, it will be replaced under warranty(if the warranty on the unit is still active).

Hope we can proceed to close this conversation. Do reply for any further clarification.

Thank you