SNMP v3 after update to iLO 5 2.96

[eisback]

Hi, after upgrading one ProLiant DL 360-Gen10 to iLO 2.96 we cannot connect via SNMP v3 anymore:

Error: -33

We re-entered the credentials but without success! Anybody with the same problem?

Beside iLO the server is not up-to-date ... we will install the latest SPP in some weeks, but can this really be our problem?

Thanks!

Nico 

[support_s]

System recommended content:

1. HPE iLO 5 1.40 User Guide | iLO Service Port

2. HPE iLO 5 Security Technology Brief | iLO Service Port

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[Suman_1978]

Hi,

Where do you get this error 33?
Is there any message along with the error code?
Have you checked the Integrated Management Log for any issues in iLO?

Thank You!
I work with HPE but opinions expressed here are mine.
HPE Tech Tips videos on How To and Troubleshooting topics

[eisback]

@Suman_1978 

Hi, we query the HPE ILO Interface via SNMP v.3 with the  "HPE ProLiant System Health Sensor" from Paessler:

https://www.paessler.com/manuals/prtg/snmp_hp_proliant_system_health_sensor

Since upgrading one server to iLO 2.96 this sensor returns the following error:

SNMPERR_UNKNOWN_USER_NAME (SNMP-Fehler # -33)

We dobule checked all settings (a.o. we created a new SNMP user and restarted iLO) and we tested the connection with an SNMP tester but we also receive the error code 33!

Thanks!

Nico

[Suman_1978]

Hi,

SNMPERR_UNKNOWN_USER_NAME

The above error, I dont think its related to iLO or its FW.
You may try the following ways to login, domain\username or user@domain.
If none of the above works and still need assistance, you may log a case with HPE Support.

Thank You!
I work with HPE but opinions expressed here are mine.
HPE Tech Tips videos on How To and Troubleshooting topics

[eisback · Accepted solution]

Hi, I found the solution:

under SNMP Alerts the option "SNMPv3 Request" was disabled! After enabling it, it worked again! Must have something to to with the iLO 2.96 update!

Nico

[Sunitha_Mod]

Hello @eisback,

That's awesome! 

We are extremely glad to know the problem has been resolved and we appreciate you for keeping us updated.