- Community Home
- >
- Servers and Operating Systems
- >
- HPE ProLiant
- >
- ProLiant Servers (ML,DL,SL)
- >
- SPP 2018.03.0 hp-health and hp-snmp-agents failed ...
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-19-2018 10:08 AM - edited 04-20-2018 08:41 AM
04-19-2018 10:08 AM - edited 04-20-2018 08:41 AM
hp-health & hp-snmp-agents failed to start with error :
hpasmlited check_ilo2: BMC Returned Error: ccode 0x0, Req. Len: 15, Resp. Len: 21
hpasmlitedThe Integrated Lights-Out Management Processor is not responding!
Could you help us find the cause of this error ?
Thanks.
ProLiant DL380 Gen10 Centos 7.4 o r Redhat 7.4 kernel 3.10.0-693.21.1.el7.x86_64
SPP 2018.0.3.0 installed components :
hp-health-10.70-1846.6.rhel7.x86_64
hponcfg-5.2.0-0.x86_64
hp-smh-templates-10.7.0-1485.2.noarch
hp-snmp-agents-10.70-2962.5.rhel7.x86_64
ssa-3.25-4.0.x86_64
ssacli-3.25-4.0.x86_64
ssaducli-3.25-4.0.x86_64
sut-2.2.0-46.linux.x86_64
[root@hostDL380Gen10 ~]# systemctl status hp-health.service
â hp-health.service - HP System Health Monitor
Loaded: loaded (/usr/lib/systemd/system/hp-health.service; enabled; vendor preset: disabled)
Active: failed (Result: timeout) since Thu 2018-04-19 10:03:00 CEST; 8h ago
Process: 1257 ExecStart=/usr/lib/systemd/scripts/hp-health.sh start (code=killed, signal=TERM)
Apr 19 10:02:01 hostDL380Gen10 hpasmlited[1617]: check_ilo2: BMC Returned Error: ccode 0x0, Req. Len: 15, Resp. Len: 21
Apr 19 10:02:01 hostDL380Gen10 hpasmlited[1617]: The Integrated Lights-Out Management Processor is not responding!
Apr 19 10:02:01 hostDL380Gen10 hpasmlited[1617]: Sleeping 30 seconds and will retry . ..
Apr 19 10:02:31 hostDL380Gen10 hpasmlited[1617]: check_ilo2: BMC Returned Error: ccode 0x0, Req. Len: 15, Resp. Len: 21
Apr 19 10:02:31 hostDL380Gen10 hpasmlited[1617]: The Integrated Lights-Out Management Processor is not responding!
Apr 19 10:02:31 hostDL380Gen10 hpasmlited[1617]: Sleeping 30 seconds and will retry . ..
Apr 19 10:03:00 hostDL380Gen10 systemd[1]: hp-health.service start operation timed out. Terminating.
Apr 19 10:03:00 hostDL380Gen10 systemd[1]: Failed to start HP System Health Monitor.
Apr 19 10:03:00 hostDL380Gen10 systemd[1]: Unit hp-health.service entered failed state.
Apr 19 10:03:00 hostDL380Gen10 systemd[1]: hp-health.service failed.
[root@hostDL380Gen10 ~]# systemctl status hp-snmp-agents.service
â hp-snmp-agents.service - HP SNMP Agents
Loaded: loaded (/usr/lib/systemd/system/hp-snmp-agents.service; enabled; vendor preset: disabled)
Active: failed (Result: timeout) since Thu 2018-04-19 10:04:30 CEST; 8h ago
Process: 1805 ExecStart=/usr/lib/systemd/scripts/hp-snmp-agents.sh start (code=killed, signal=TERM)
Apr 19 10:03:31 hostDL380Gen10 hpasmlited[1886]: check_ilo2: BMC Returned Error: ccode 0x0, Req. Len: 15, Resp. Len: 21
Apr 19 10:03:31 hostDL380Gen10 hpasmlited[1886]: The Integrated Lights-Out Management Processor is not responding!
Apr 19 10:03:31 hostDL380Gen10 hpasmlited[1886]: Sleeping 30 seconds and will retry . ..
Apr 19 10:04:01 hostDL380Gen10 hpasmlited[1886]: check_ilo2: BMC Returned Error: ccode 0x0, Req. Len: 15, Resp. Len: 21
Apr 19 10:04:01 hostDL380Gen10 hpasmlited[1886]: The Integrated Lights-Out Management Processor is not responding!
Apr 19 10:04:01 hostDL380Gen10 hpasmlited[1886]: Sleeping 30 seconds and will retry . ..
Apr 19 10:04:30 hostDL380Gen10 systemd[1]: hp-snmp-agents.service start operation timed out. Terminating.
Apr 19 10:04:30 hostDL380Gen10 systemd[1]: Failed to start HP SNMP Agents.
Apr 19 10:04:30 hostDL380Gen10 systemd[1]: Unit hp-snmp-agents.service entered failed state.
Apr 19 10:04:30 hostDL380Gen10 systemd[1]: hp-snmp-agents.service failed.
[root@hostDL380Gen10 ~]#
[root@hostDL380Gen10 ~]# systemctl status hp-asrd.service
â hp-asrd.service - Starts hp asrd (HP ...)
Loaded: loaded (/usr/lib/systemd/system/hp-asrd.service; enabled; vendor preset: disabled)
Active: active (running) since Thu 2018-04-19 10:03:00 CEST; 8h ago
Process: 1804 ExecStart=/usr/lib/systemd/scripts/hp-asrd.sh start (code=exited, status=0/SUCCESS)
Main PID: 1837 (hp-asrd)
CGroup: /system.slice/hp-asrd.service
ââ1837 /opt/hp/hp-health/bin/hp-asrd -p 1
ââ1838 /opt/hp/hp-health/bin/hp-asrd -p 1
Apr 19 10:03:00 hostDL380Gen10 systemd[1]: Starting Starts hp asrd (HP ...)...
Apr 19 10:03:00 hostDL380Gen10 hpasrd[1838]: Starting with poll 1 and timeout -60
Apr 19 10:03:00 hostDL380Gen10 hpasrd[1838]: Setting the watchdog timer.
Apr 19 10:03:00 hostDL380Gen10 hpasrd[1838]: Found iLO memory at 0xd9b9e000.
Apr 19 10:03:00 hostDL380Gen10 hpasrd[1838]: Successfully mapped device.
Apr 19 10:03:00 hostDL380Gen10 hpasrd[1838]: WARNING: Can not open /dev/cpqhealth/casr.
Apr 19 10:03:00 hostDL380Gen10 hpasrd[1838]:
ERROR: Failed to get ASR enabled state.
Apr 19 10:03:00 hostDL380Gen10 hp-asrd.sh[1804]: Starting HP Advanced Server Recovery Daemon[ OK ]
Apr 19 10:03:00 hostDL380Gen10 systemd[1]: Started Starts hp asrd (HP ...).
Solved! Go to Solution.
- Tags:
- AMS
- SMA
- snmp
- SPP2018030
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-24-2018 07:54 AM
04-24-2018 07:54 AM
SolutionDo not install components for HP Gen10/ILO5 (not supported) :
hp-health-10.70-1846.6.rhel7.x86_64
hp-smh-templates-10.7.0-1485.2.noarch
hp-snmp-agents-10.70-2962.5.rhel7.x86_64
asmd must be installed instead :
amsd-1.2.0-2657.49.rhel7
and configure SMA in reverse mode :
- AMS (forward mode) Agentless Management Service (AMS) - The standard configuration of AMS is to pass information from the OS toiLO. (default)
- SMA (reverse mode) System Management Assistant (SMA) - When SMA is enabled, information is passed from iLO to the OS. (add option -R /etc/sysconfig/smad)
SNMP is working fine now :
example :
CPQIDA-MIB::cpqDaMibCondition.0 = INTEGER: ok(2)
CPQHLTH-MIB::cpqHeThermalCpuFanStatus.0 = INTEGER: other(1)
CPQHLTH-MIB::cpqHeThermalSystemFanStatus.0 = INTEGER: ok(2)
CPQHLTH-MIB::cpqHeResilientMemCondition.0 = INTEGER: ok(2)
CPQHLTH-MIB::cpqHeFltTolPwrSupplyCondition.0 = INTEGER: degraded(3)
CPQHLTH-MIB::cpqHeMibCondition.0 = INTEGER: degraded(3)