SUM 8.4.1 + Smart Array P824i-p MR: Unable to update firmware of hard disks

[mschlossarek]

On a DL380 Gen 10 server with Smart Array P824i-p MR raid controller and RHEL 7.7 we encounter the following problem when trying to update the firmware of hard disks with SUM:

[root@server ~]# smartupdate --yes upgrade
sum : Smart Update Manager Version 8.4.1
Model: ProLiant DL380 Gen10, ROM: U30, ROM Version: 04/18/2019
--------------------------------------------------------------
Searching for firmware........................................
Analyzing results.............................................

Warning: SUM requires minimum version of HPE Smart Array P824i-p MR Gen10 driver to be installed and active to discover and update hard drives connected behind HPE Smart Array P824i-p MR Gen10. Install the driver, reboot the server and re-run SUM to update HDDs

To allow SUM to proceed, use: smartupdate upgrade --ignore-warnings

The driver provided by RHEL 7.7 (07.707.50.00-rh1) is even newer than the one provided by HPE (07.706.05.00-14 

[root@server ~]# modinfo megaraid_sas
filename:       /lib/modules/3.10.0-1062.el7.x86_64/kernel/drivers/scsi/megaraid/megaraid_sas.ko.xz
description:    Broadcom MegaRAID SAS Driver
author:         megaraidlinux.pdl@broadcom.com
version:        07.707.50.00-rh1
license:        GPL
retpoline:      Y
rhelversion:    7.7
[...]

But even after installing the version provided by HPE (and restarting the server), the problem persists and the message does not change:

[root@server ~]# yum localinstall kmod-megaraid_sas-07.706.05.00-14.rhel7u6.x86_64.rpm
[root@server ~]# reboot
[...]
[root@server ~]# modinfo megaraid_sas
filename:       /lib/modules/3.10.0-1062.el7.x86_64/weak-updates/megaraid_sas/megaraid_sas.ko
description:    Avago MegaRAID SAS Driver
author:         megaraidlinux.pdl@avagotech.com
version:        07.706.05.00
license:        GPL
retpoline:      Y
rhelversion:    7.6
[...]
[root@server ~]# smartupdate --yes upgrade
sum : Smart Update Manager Version 8.4.1
Model: ProLiant DL380 Gen10, ROM: U30, ROM Version: 04/18/2019
--------------------------------------------------------------
Searching for firmware........................................
Analyzing results.............................................

Warning: SUM requires minimum version of HPE Smart Array P824i-p MR Gen10 driver to be installed and active to discover and update hard drives connected behind HPE Smart Array P824i-p MR Gen10. Install the driver, reboot the server and re-run SUM to update HDDs

To allow SUM to proceed, use: smartupdate upgrade --ignore-warnings

[sudhirsingh]

Hi,

I believe you should raise a support case with HPE.

Regards,

Sudhir

[mschlossarek]

Support case is open since September.