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Ultirum 448 SAS on a ML350 G5 and Arcserve 11.5

Occasional Contributor

Ultirum 448 SAS on a ML350 G5 and Arcserve 11.5

Dear Matthias,

Server : HP Proliant ML 350 G5

OS : Windows 2003 R2 SP2
Latest Update

Acrserve : version 11.5 SP 4

Interface : HP Smart Array P800 Controller
ROM Firmware Revision 5.20

Drivers : hpcisss2.sys ( Build 2 (x86-W2K3)

Revision : T61D

Windows server :
The tape is displayed in the windows device configuration
The tape can be managed in the “removable device tools

With the HP software ( HP Data Protector Express) included with the tape bundle, no problem to backup and restore.

Arcserve 11.5 SP4

Problem : No way to see the Tape in the Device configuration, in anyway

Installed the last SP, the latest device drivers but nothing.

A windows Level, in the Device Management, I can see correctly the tape.
But From Arcseve device manager nothing. ( I update the latest divers )
I can't see the controller, and of course the tape.

Then I download the HP L&TT software, to see if there is a problem, or a possible setting (Firmware update tools) but the L&TT software don't see any hardware.

Thanks for you help ...!