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тАО12-11-2006 03:35 AM
тАО12-11-2006 03:35 AM
DL380 G4 Power Supply Failure, Intermittent
Has anyone else seen this behaviour and if so why? HP support gave no reasons.
Occurs intermittently on multiple installed units running Win2003 Server.
Characterized by sudden loss of response with both PS health LEDs going red and fan speed increasing to max.
Workaround is to shutdown followed by disconnecting power and reseating both power supplies and the power supply control module. System then runs fine for an indefinite period of time.
Occurs intermittently on multiple installed units running Win2003 Server.
Characterized by sudden loss of response with both PS health LEDs going red and fan speed increasing to max.
Workaround is to shutdown followed by disconnecting power and reseating both power supplies and the power supply control module. System then runs fine for an indefinite period of time.
3 REPLIES 3
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тАО03-27-2007 12:30 AM
тАО03-27-2007 12:30 AM
Re: DL380 G4 Power Supply Failure, Intermittent
I have the same problem on only one of my DL380 G3's. Last month we replaced the second redundant power supply after it seemed to become removed/not redundant/inserted by itself without any intervention. This issue returned recently and i'm thinkking that replacing the PS may not resolve it. I have attached my integrated mgmt log. Any help HP could provide would be appreciated.
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тАО03-27-2007 12:39 PM
тАО03-27-2007 12:39 PM
Re: DL380 G4 Power Supply Failure, Intermittent
To remedy the intermittent power supply failure on our server, the HP rep installed a new power supply controller module. No problems since 12/22/06, running 24/7.
And though HP will not admit it, we surmise that there was a bad lot of PSCMs due to the fact that we encountered the same behavior on other systems of the same config.
Open a trouble ticket. HP is excellent and prompt - as long as you're still under warranty.
And though HP will not admit it, we surmise that there was a bad lot of PSCMs due to the fact that we encountered the same behavior on other systems of the same config.
Open a trouble ticket. HP is excellent and prompt - as long as you're still under warranty.
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тАО03-28-2007 12:15 AM
тАО03-28-2007 12:15 AM
Re: DL380 G4 Power Supply Failure, Intermittent
Thanks for the insight and suggestion. It's much appreciated!
Joe
Joe
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