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05-22-2020 03:31 AM - last edited on 06-01-2020 08:01 AM by Parvez_Admin
05-22-2020 03:31 AM - last edited on 06-01-2020 08:01 AM by Parvez_Admin
Good morning, everybody,
I need your help with a problem that I can't solve.
I have a Gen10 Microserver that is only an administration manager where only one program running is installed.
In practice, every now and then the server stops/restarts correctly only without my giving the command. I've noticed that it has some important peaks in the CPU that reaches even 100%. But I have not noticed any articular applications that justify this.
I have found that one way to solve the problem is to update the BIOS of the machine. Is this possible?
You can help me or give me feedback.
Thank you in advance
Jacopo Sandri
Solved! Go to Solution.
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05-22-2020 05:55 AM
05-22-2020 05:55 AM
Re: HP ProLiant Micro Server Gen10 shuts itself down
I add The error message on Server Manager:
ID:41
Gravity: Critical
Origin: Microsoft-Windows-Kernet-Power
Log: system
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05-23-2020 02:04 PM
05-23-2020 02:04 PM
Re: HP ProLiant Micro Server Gen10 shuts itself down
Hi,
Yes, you may update the BIOS which would have multiple fixes.
BIOS : https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_d15fc35361cd4b3d9970cac995#tab-history
Also refer the article for ID 41 : https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-event-id-41-restart
Check for overheating and Environmental factors as well. Thank you
I work for HPE.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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05-24-2020 11:39 PM
05-24-2020 11:39 PM
Re: HP ProLiant Micro Server Gen10 shuts itself down
Good morning,
thank you so much for your answer.
I have two simple questions:
1. Is the installation of the firmware update to be done directly with the operating system running? Or do you load the file and then run it as if it were an application?
2. I didn't understand one thing, does the machine format itself when this update is done?
thank you
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05-27-2020 12:20 AM
05-27-2020 12:20 AM
Re: HP ProLiant Micro Server Gen10 shuts itself down
Hi,
The BIOS update file is an .exe file. You can copy it on the Server and double click and run (if its Windows).
Also when updating the System BIOS from version ZA10A320 (or earlier) to version ZA10A330 (or later), the following system BIOS configuration settings will revert to their factory default values:
- System time and date
- Hard drive configuration
- Boot device sequence
- System passwords
- Security setup
Before performing the BIOS update, manually record the user customized values for these listed BIOS settings so they can be restored after completing the BIOS update.
Server needs to be restarted after the update to take effect.
Machine will not be formatted. But having a back up is always a best thing!
Thank you
I work for HPE.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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05-29-2020 01:22 AM
05-29-2020 01:22 AM
SolutionHi,
Please confirm if this was helpful. If you feel this was helpful please click the KUDOS! Thumbs below!
Thank you
I work for HPE.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]