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Load Segments in Rack and Power Manager

 
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Load Segments in Rack and Power Manager

We are trying to configure the shutdown timings on a 3000XR UPS in Rack and Power manager, but only load segment 1 appears for each UPS. Could someone tell me how to display all three load segments?
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Re: Load Segments in Rack and Power Manager

Can you tell me how you are communicating with the UPS (Serial or Network)

If serial do you happen to have a Six-Port option card installed?