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Proliant DL580 G3 shutdown with Event ID: 4238 - Source: cpqasm2 error

 
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New Member

Proliant DL580 G3 shutdown with Event ID: 4238 - Source: cpqasm2 error

Hi, just looking to find out if anyone has seen this error and knows how to fix it or what is causing it. The description in event viewer: The system encountered an uncorrectable system error prior to this boot. The error code is (bytes 3-0) 0x1E2662F, (bytes 7-4) 0x0.

I updated the server with the latest drivers (support pak) and firmware. HP has also ran a diagnostic check on the server and found no hardware issues. We just turned on error reporting the other day so hopefully we will have a dump.log soon. Thanks for your help.
9 REPLIES 9
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Frequent Advisor

Re: Proliant DL580 G3 shutdown with Event ID: 4238 - Source: cpqasm2 error

I had yesterday the same issue on a ML350g4P
of a customer of mine.
Reboot with no apparent reason.
Some errors on firmware 7.90 or support pack 7.90 ?
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Respected Contributor

Re: Proliant DL580 G3 shutdown with Event ID: 4238 - Source: cpqasm2 error

What is listed in the SMH's (System Management Homepage) IML (Integrated Management Log)?
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New Member

Re: Proliant DL580 G3 shutdown with Event ID: 4238 - Source: cpqasm2 error

I see this in IML every time the server crashes (An Unrecoverable System Error has occurred (Error code 0x01E2662F, 0x00000000) which I believe is the same error showing in event viewer.
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Respected Contributor

Re: Proliant DL580 G3 shutdown with Event ID: 4238 - Source: cpqasm2 error

I'm unfamiliar with that specific error code, but normally replacing the system board corrects repeated 'unrecoverable system errors'. There's also a chance that it is a system DIMM failing, but again it is most likely the system board.
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New Member

Re: Proliant DL580 G3 shutdown with Event ID: 4238 - Source: cpqasm2 error

I would agree with you on replacing the system board. However HP has been onsite twice and ran hardware diagnostics and do not believe this to be a hardware related issue, YET.
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Frequent Advisor

Re: Proliant DL580 G3 shutdown with Event ID: 4238 - Source: cpqasm2 error

In my case that is a fresh changed system board ! The event occurred just once until now !(Since 10 days from the replacement)
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Respected Contributor

Re: Proliant DL580 G3 shutdown with Event ID: 4238 - Source: cpqasm2 error

No hardware diagnostics utility will detect every hardware problem. I've seen plenty of instances when the HP diags showed that the server was fine, it continued to crash, I replaced the system board, and everything was fine from then on.
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New Member

Re: Proliant DL580 G3 shutdown with Event ID: 4238 - Source: cpqasm2 error

Today HP replaced the system board and memory 5hrs later the server crashed again with the same error.
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Respected Contributor

Re: Proliant DL580 G3 shutdown with Event ID: 4238 - Source: cpqasm2 error

Sorry to hear that.

Are there any 'yellow bangs' shown in Device Manager?

Try showing hidden devices and check, too.

The reason I ask is that often when the Advanced System Management ('asm' of cpqasm2) has failed it will show as a yellow bang in Device Manager.