ProLiant Servers (ML,DL,SL)
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vroc31426
Occasional Collector

1783 - Slot 0 Drive Array Controller Failure - p410i

We have had these servers deployed since mid-March with no problems until we started updating the firmware and BIOS in late October.  Since then, we have averaged about 1 server failure every 6 weeks with this error.  HP tries to insist that it is the controller’s fault.  We have found through troubleshooting that if we install known good drives into the box, the problem goes away.  If we install the failed drives into another known good box, this error will follow the drives, not the controller.  The drives (both of them) are unusable at this point.

 

We can remove the drives from the box, run SmartStart utility and the controller is visible.  If we reinsert the drives and run SmartStart, the controller is not visible.

 

The following message is displayed during POST, it appears to be very specific with the dlu code, but I haven't been able to find any kind of information:

 

1783 – Slot 0 Drive Array Controller Failure!  Command failure (cmd=0h, err=00h, dlu=013:5h)

 

System configuration:

 

ProLiant ML350 G6 (2011.05.05 – D22)
Smart Array p410i (5.06) (RAID 0+1)
2 x 300GB SAS drives(various, EF0300FATFD – HPD2, EF0300FARMU – HPD3)
Windows Server 2008 (W32 – Standard) – SP2

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