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Occasional Advisor

Unrecoverable fault on PoE controller 4

Hi guys,

Please be informed, that the ProCurve 3800 switches as well as modules for the 54XX and 82XX chassis, have a known issue regarding PoE on the ports.

Show log output looks like this:

W 09/12/16 15:22:51 00567 ports: ST1-CMDR: port 1/16 PD Other Fault indication.
W 09/12/16 15:23:13 00578 chassis: ST1-CMDR: Ports 1/1-24 Unrecoverable fault on PoE controller 4

From a personal experience, i know that the following modules are affected:

HPE 3800 switches

HPE 54XX zl modules

HPE 82XX zl modules

Customer is running flash versions K.15.18.0008

 

Known affected Product ID's are:

J9092A

J9534A

J9536A

 

Solution:

Hardware replacement and start RMA.

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