HPE OneView

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FREDERIC COLLIN
Advisor

Oneview 4.1 won't start

This seems like an older issue that crept up again in the latest version.  (happened twice this week)

I opened a call wih HPE and the tech "fixed" it the first time, tried reopening the case the next day and i've been waiting since 3 days now.

The second occurence of the problem happened when i rebooted the appliance, and because of this it seems like the same kind of instability previous oneview had.

 

The appliance will give this shortly after boot:

OneView is unable to start

The appliance reported a status of 'Error'.

  1. Resolution View any additional details to be collected, create a support dump, and contact your authorized support representative for assistance. Alternatively, restart the appliance. As a last resort, a factory reset may be performed and the appliance can be restored from a recent backup. 

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Here are the details when i click on details:

 

Summary

Percentage of system resources being used

  1. 2% of CPU used
  2. 1.192825Gb of 15.577213Gb Memory Used
  3. 27% of 26G Used (/)

The last 5 actions are

  1. localhost,SUCCESS,DELETE,INFO,SESSION,17e15bfa-bb25-4ecd-a84d-d42726e74fc7,The session for user "appliance" with [logID:NTk1ODI2MDM5NjIz] timed out.
  2. localhost,SUCCESS,DELETE,INFO,SESSION,17e15bfa-bb25-4ecd-a84d-d42726e74fc7,The session for user "appliance" with [logID:LTUwMDMxMDk5Njkw] timed out.
  3. localhost,SUCCESS,DELETE,INFO,SESSION,17e15bfa-bb25-4ecd-a84d-d42726e74fc7,The session for user "appliance" with [logID:LTEzNDQ4OTMyNjIy] timed out.
  4. localhost,SUCCESS,DELETE,INFO,SESSION,17e15bfa-bb25-4ecd-a84d-d42726e74fc7,The session for user "appliance" with [logID:MTQxNzgxMDQ3OTA2] timed out.
  5. localhost,SUCCESS,DELETE,INFO,SESSION,17e15bfa-bb25-4ecd-a84d-d42726e74fc7,The session for user "appliance" with [logID:LTc3ODA3OTg5MjUw] timed out.

Probable cause

Root cause can not be determined, please refer to the detail section

Error in log file content

  • =ERROR REPORT==== 29-May-2018::12:12:07 ===
  • Error on AMQP connection <0.586.0> (127.0.0.1:33138 -> 127.0.0.1:5672, state: starting):
  • PLAIN login refused: user 'scmbadmin' - invalid credentials
  • =ERROR REPORT==== 29-May-2018::12:12:07 ===
  • Error on AMQP connection <0.586.0> (127.0.0.1:33138 -> 127.0.0.1:5672, state: starting):
  • PLAIN login refused: user 'scmbadmin' - invalid credentials
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