Insight Manager Web Agent on Server

[Stephen Walker_1]

Does anyone know of this problem. SNMP and all Insight agents appear to start O.K. as does the web agent. When then attempting to log onto its web page a message comes back saying the sight is not up.

Looking into the Compaq\WBEM\LOG directory and then examining the contents of CPQHMMD.LOG reveals the following error that is occuring when starting the web service: 'Unable to acquire the SSL port needed for SSL server capabilities.'

By the way the Insight agents are at 5.50

[Scott Shaffer]

This means that or some reason the server can't open port 2381 on the server.

Is there some software you have that might be preventing this?

If not - this may mean a problem with the various web-based agents on the server. At this point I'd recomment removing all of them (and that means Survey + UPS software + ACU XE as well) and insatlling the agents first, then adding back Survey or any other additional web-based pieces you are using.

[Stephen Walker_1]

Scott, thanks for taking the time answering my querry. The server in question is no different than other other of the 70 or so servers we have running Insight agents. Ive tried removing and reinstalling with no more success.

After you made the point of the port being locked by something else Ive ran NETSTAT and got the following info on port 2381.

TCP TR4:2381 insight.jmu.ac.uk:1315 CLOSE_WAIT
TCP TR4:2381 insight.jmu.ac.uk:1321 CLOSE_WAIT
TCP TR4:2381 insight.jmu.ac.uk:1337 CLOSE_WAIT
TCP TR4:2381 insight.jmu.ac.uk:1340 CLOSE_WAIT
TCP TR4:2381 insight.jmu.ac.uk:1355 CLOSE_WAIT

Does this mean anything?

Thanks,
Steve

[Ian Stoettrup]

I have the same problem, with more than one server. I have 6.20 agents installed. I have tried reinstalling Foundation agents, but no luck.
Now I will try uninstalling everything and then install it again, but this doesn't seem like a very good solution....

[JFMartin]

Hi,

We also have this problem. Running Support Paq 6.20 on a DL380G2. We had this problem with 6.10 support paq also... we upgraded to 6.20 to see if it was fixing the problem... no the case.. We have to same entries in the log file. Starting the Web Agent service takes forever and eventually fail.