BL460c ILO2 problem after firmware (ROM flash) upgrade to 1.70

[David R Mitchell]

HP has released a new advisory to address this issue on July 6th .
SUPPORT COMMUNICATION - CUSTOMER ADVISORY
Document ID: c01802766

Version: 1

Advisory: Integrated Lights-Out 2 (iLO 2) Firmware Version 1.70 (Or Earlier) And iLO 2 Management Controller Driver Version 1.9.0 Or 1.11 - ProLiant Server May Unexpectedly Reboot And Display Event ID 57 Error Messages

RESOLUTION
In order to prevent unexpected server reboots, upgrade to both of the following:

Integrated Lights-Out 2 (iLO 2) Firmware Version 1.78 (or later)
iLO 2 Management Controller Driver Version 1.11.2.0 (or later).
Instructions for ProLiant BL-Series Server Blades

Perform the following steps to upgrade to iLO 2 Firmware Version 1.78 (or later):

Select the following URL:
http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers

Under category, select BladeSystem .
Select BladeSystem Server Blades .
Select HP ProLiant BL Server Blades .
Select the appropriate server blade.
Select the appropriate operating system.
Under category select Firmware - Lights-Out Management .
Select the Download button next to the description Online ROM Flash Component for Windows - HP Integrated Lights-Out 2 Version 1.78 (or later).
Perform the following steps to upgrade to HP ProLiant iLO 2 Management Controller Driver Version 1.11.2.0 (or later):

Select the following URL:
http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers

Under category, select BladeSystem .
Select BladeSystem Server Blades .
Select HP ProLiant BL Server Blades .
Select the appropriate server blade.
Select the appropriate operating system.
Under category select Driver - System Management .
Select the Download button next to the description HP ProLiant iLO 2 Management Controller Driver Version 1.11.2.0 (or later).
Instructions for ProLiant ML-Series and DL-Series Servers

Perform the following steps to upgrade to iLO 2 Firmware Version 1.78 (or later):

Select the following URL:
http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers

Under category select Servers .
Select ProLiant/tc Series Servers.
Select the appropriate server.
Select the appropriate operating system.
Under category select Firmware - Lights-Out Management.
Select the Download button next to Online ROM Flash Component for Windows - HP Integrated Lights-Out 2 Version 1.78 (or later).
Perform the following steps to upgrade to HP ProLiant iLO 2 Management Controller Driver Version 1.11.2.0 (or later):

Select the following URL:
http://welcome.hp.com/country/us/en/support.html?pageDisplay=drivers

Under category select Servers .
Select ProLiant/tc Series Servers .
Select the appropriate server.
Select the appropriate operating system.
Under category select Driver - System Management .
Select the Download button next to the description HP ProLiant iLO 2 Management Controller Driver Version 1.11.2.0 (or later).

[Alex Quinn]

--BL460c Physical server Win2003 x32--
Hi,
I cannot run the cp011257.exe (1.11.1.2) without an error and still getting hpqilo2 warnings (error 57 mailnly) I rebooted server with Smartstart 8.50 which includes PSP 8.25. which I was advsied to use to remedy something else...
I really need to update all my blades, firmware, PSPs etc and I'd like to use smartstart which seems to be the most thorough way, but I cant rely on the some of the drvers within. Are HP going to re-release smartstart or current PSP and how do I fix the error 57 please?

[Tuscani_1]

Same issue here with my 460c blades.. just upgraded to from 1.9.0.0 and 1.70

1.11.2.0 and 1.78 firmware

Will see how it goes. I plan to disable ASR if needed

[Kase]

Update on the x64 Unsigned Driver: I initially downloaded an incorrectly signed driver from the bl465c product page (cp011258.exe). I just checked again and there appears to be a new component, cp011354.exe that is the correctly signed version of the 1.11.2.0 iLO controller driver for 2008 x64.

[acartes]

The problem solution requires both:
- update to iLO 2 v1.78 or later
- update the Windows Management Controller Driver to 1.11.2.0 or later

Updating one or the other is not a complete fix.

[acartes]

Discussed in this Customer Advisory:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&objectID=c01802766

[Lieven Verdonck]

I have firmware 1.78 and driver version 1.15 and i still get the crashes described in the custom advisory. Problem still exist.

The system has been rebooted since the upgrade of the driver.

Anyone else still has problems? Looks like a major issue to me.

[Lieven Verdonck]

Ignore my last reply, I have only updated the HP iLO Management Channel Interface Driver to version 1.15, but I have forgotten to update the HP Proliant iLO 2 Management Controller Driver to version 1.12 (found initially under System Devices in the Device Manager with older drivers (mine were 1.4))

[KarimK]

Hi,

I am still having this problem altough i have updated my firmware to the latest version.

HP iLO Management Channel Interface Driver 1.15.0.0
HP ProLiant iLO 2 Management Controller Driver 1.12.0.0

Compaq Remote Insight ROM 1.79

Does anyone have any ideas? as it seems HP haven't got a clue.

[James Kennedy_4]

KarimK

What are your symptoms now, still getting both the event log errors and ASR/Blue Screen reboots occuring?

Check Device Manager to validate that you do in fact have the latest versions actually installed. VCagent and Support Pack may show you do have them installed, when they may not be.

Also check the versions on your nc373i adapters and nc373i Virtual Bus Device. I had two BL460c's blue screen on me this weekend because the adapter driver and virtual bus driver where not at the same level.

[KarimK]

Yes, i am still reciving errors in the event log and the occasional BSOD/ASR

i have checked in device manager and all drivers are correct.

Karim

[James Kennedy_4]

Other things you can try..

Onboard Administrator firmware to version 1.60

Boot to Firmware Maintanance CD 8.60 on blade to upgrade NIC Firmware and Hard Drive firmware.

[KarimK]

All firmware has been updtaed to latest versions using the Blade firmware matrix 1.61... :-(

will have to raise a call with HP..

[Matthews Nolans Transpo]

Hey,

I am currentloy experiencing the issue with the HP Proliant BL460c G1 Blade.

I only have one of these servers and have had the server doing reboots and what not. Luckily at night when no one is here.

Just wondering if anyone has had a succesful fix for this?

My Blade enclosure firmware is... 2.41 Feb24 2009 and my Blade is at 1.70 dec 02 2009.

It is running windows EBS 2008 if thats any help?

regards

Matthew Smith
I.T Sys Admin