After Upgrade to 5.3 Insight manager service needs restart daily

[Darrin Rawls]

How?

[Brian Hahne]

I started another thread with it looking for help.

I had an HP tech (Kent Gardner) come in and help set up our Remote Support because we had so many issues getting a connection. This is back early last year. I think we were one of the first to have this issue b/c no one knew how to fix it. Anyway, we had a certificate issue because our cert is not generated by an authority... we just use the generic one that SIM uses.

Well, he did some changes, and was on-site for 2 days and finally got it working. I'm not sure exactly what he changed, but it was editing some configuration information...

Once I just upgraded to SP 5.3 SP1, I saw there was information about needing to run the configuration tab on the SIM homepage.

When I did... there was the error message again about the certificate not being from a signed authority... and it won't go any further.
So... what did he change, and how can I set it back?

[ehuang]

I am going back to SIM5.2 SP2

[James Kennedy_4]

Just upgraded to 5.3 SP1, so far everything is working properly for me. No issues yet, will report back if something comes up.

[Brian Hahne]

I find 5.3 SP1 to be faster and has fixed all my bugs, aside from the RSCS issue...

Upgrading ICE to 3.10 now, so that I can have EVERYTHING up to date... looking forward to that.

I would recommend going to 5.3 SP1 as soon as you can if you are at 5.3.0

Any help fixing that certificate error would be appreciated though.

[Brian Hahne]

Interesting...
logged in at the console, I'm getting VB errors popping up in iseectl.exe

Not sure what that is as a result of, but it's repetitive.

[Marc Carriere]

As of yesterday, WEBES 5.5 which is a Transport for RSP, was pushed through RSP 5.20. Go to your Software Manager to make sure it installed correctly. As well, make sure Event Log Monitoring Collection is installed correctly. SIM issues that we talked about in this blog were addressed with WEBES 5.5
FYI

[Brian Hahne]

Remote Support Software Manager still shows WEBES 5.4 and not 5.5. I did get the email about 5.5 being released, but I don't see it available in the RSSM.

Incidentally, WEBES 5.4 shows a failed installation.

Can WEBES 5.5 be obtained outside of that update package, via direct download?

[Rick.Mitchell]

I have had the install of WEBES 5.5 hang several times now. I have tried to uninstall just it and use RSSM to reinstall but it still hangs. I was showing a failed install for v.5.4 also.
Still trying but if anyone has any ideas I could sure use them.
Thanks.

[Brian Hahne]

I just finished the upgrade to ICE 3.10 (DVD #1 and DVD #2).

It said that my remote support pack (RSP) needs to be upgraded to 5.20 because the one I have isn't compatible.

Will it ever end? :-)