couldn't loginto smh with administrator

[xianjun_1]

hello, one of my windows server's smh couldn't be log in with administrator. could anyone provide some hints on this? what's the requirement and what's the priviledge should be granted to administrator for logging into smh? thanks.

[Predator · Accepted solution]

Hi,

Which is the operating system?
Default system administrator is authorised for loggin into SMH without any further priviledges.
If it is a domain system. Try \administrator as the user name.

If it is a user created in the OS, then the group name of that user should be added in SMH usergroups. To add this administrator priviledge is required.
(SMH->settings->security->usergroups)

Thnx
Predator

[xianjun_1]

hi,Predator. Thanks. The os is windows2003 server Enterprise. and I will try your advice when I get a chance to my customer and let you know the results..

[Rob Buxton]

A number of the HP Agents and components can be configured prior to install.
One of the config options is to set the domain groups / user accounts that have access to the SMH.
Typically the local Administrator account should have access. But you might want to look at adding a suitable domain group.

Once set up with HP SIM and a Trust you shouldn't actually need to log in to the SMH.

[xianjun_1]

thanks all for help. I successfully loged into SMH with "domain name\Administrator". also I noticed we can congiure the login user when install smh. it really helpful.

[Daniel Leblanc]

You can also configure you re SIM to accept you re server HP certificate so that you could only log into you re sim server and then you could log into many SMH from that sim server

Dan

[Daniel Leblanc]

Best way to do this:
in youre Home page manegement>Setting>Securite
A_IP Binding-Nothing
B_IP Restricted Login-Nothing
C_Local Server Certificate-Nothing
D_Local/Anonymous Access-Nothing
E_Trust Mode>Secure Trust Modes:Trust by Certificate
F_Trusted Management Servers>Importe you Insight server certificate
G_User Groups-Nothing.