HP SIM question

[stevenliutj]

Hi,

Our company is using product of HP SIM 5.3, and I encountered a question,.There is a equipment in all server systems, and Its HS( Health status) displays major severity, but when I click it to check its detail to find system status is normal of the equipment.

I have verified all setting for it, I didn't find any cue.

could you please provide some suggestion?

Many thanks

Steven

[PGTRI]

hi,

You can try to change the SMH data source and to check if the SMH will report any status.

What is the PSP version?

regards,

[stevenliutj]

Hi,

Because I just touch SIM, could you please explain further detail for your answer?

Such as: how to find PSP version and SMH data source?

many thanks!

Steven

[shocko]

You also need to check the intervals at which SIM is polling the systems for hardware status. This is a task in SIM that run regularly to check the health of managed node.

[stevenliutj]

hi,

So far, the issue is still existing.

Someone can provides any suggestions?

[stevenliutj]

And adding some information, the server is VMWARE ESX sever, and there is empty in MP status,

and its ilo port' system name doesn't include host name(ESX server name).

[SwisspostIT]

if it is a ESX Host and your Health Status is allways "Major" it could be because of the NIC Ports!

as long as you don't have every NIC Port connected or disabled (which you acutally cannot do in ESXi) HP SIM recognizes this as an Hardware Failure.

[stevenliutj]

but, other ESX servers are nornal and may display health status is ok. someone knows other reason?

[stevenliutj]

Our ESX host is ProLiant DL380 G7, I don't know if SIM 5.3 supports the kind of server.
For your reference.

[shatra]

Youd should check integrated management log if you have uncleared events there, from System Management Homepage ---> Logs.

[rguha · Accepted solution]

Hi,

Topic: HP Systems Insight Manager (HP SIM) - Health Status Major Warning

Issue
HP SIM notify that servers have a health warning. On clicking the icon, HP SIM opens the HP System Management Homepage (HP SMHP) that seems to have no problem.

Solution and Explanation:

The source of this problem stems from the use of Thresholds (the Java based sliders for Disk, Server, and Processor in the HP SMHP).
It appears the thresholds are not being reset properly when a server goes back to within normal operating parameters when running the HP PSP 8.x Management Agents. For example, if the processor threshold is set for 90% and the server hits 91%, it kicks off a warning indicator, but the server does not go back to "Normal" when the processor drops back below 90%.
This is compounded by the use of the HP Insight WBEM Provider being the default protocol selection in HP SMHP, which does not show this (it shows all normal even though HP SIM is reporting warnings). Switching to the SNMP view shows the "incorrect" errors, even though disk, server and process are all now running normally. Resetting the HP agents then resets this incorrect warning messages until the next time the thresholds become exceeded again, and then the whole process repeats