HW Status stays critical

[Koen_7]

I recently installed Insight Manager 7 SP2.
On a lot of new system the HW status stays on critical, even after a Device status change to Normal.

[Jadrice Toussaint]

Sounds like a community string settings issue. Make sure that you have the correct security community strings setup on each server. To do this you need to go to the SNMP service, under the security tab. You should have a write community string there and this string should match the default one configured in IM7 sp2. To find out if you have a default string configured in IM7 sp2, log on to the IM7 web console then go to Settings -> Server -> Protocols. Under SNMP Settings, make sure the "enable SNMP" checkbox is checked and you specify a default community string. This string needs to be the same as the ones you have configured on your client servers under the SNMP service's security tab.

[Koen_7]

I changed the setting, runned the snmp status polling for servers task and the daily device indentification task; but the status didn't changee

[Jadrice Toussaint]

The otehr thing you need to check is the Integrated management Log. log on to the web console of the affected client http://servername:2301

check to see if there are any Failed or degraded items outstanding. if there are, just clear the iml log by acknowledging the errors as repaired. you can also login locally on the client server via terminal service and use the windows gui to clear out or repair the outstanding messages in the IML log.