Performance Management Pack

[Ben Leaver]

I am having a major nightmare trying to use the Performance Management Pack that comes as default with HPSIM version 5.0 SP3.

Whenever I click on the Options Menu then Performance Management Pack Options then Configuration - it brings up a seperate Window which says "System Management Homepage for server10" ( note server10 is the name of this server which HPSIM is installed on).

An error is displayed saying "Authorization required"

Please can someone help with this ? I am logged onto the HPSIM with the administrator account so I dont understand what is going on ?

Also I believe that HP dont offer any support for HPSIM under a servers care pack agreement - is this true ?

Thanks
Ben

[pkrai]

Hi Ben,

SMH (System Management Homepage) is validating your login credential on CMS (server10, where HPSIM is installed). Please enter same username/password, with which your entering into HPSIM (in your case, administrator account) & it'll start functioning normally.

Thanks,
Pravesh

[Ben Leaver]

Thanks for your reply.

When I click on the Performance Mgt Pack link it opens a new window and doesnt prompt me for a password. When I do this I am logged onto the CMS with the HP administrator password.

Also I have reported this to HP Support and they asked me to restart the HP Performance Service - but I dont have this service on the server.

[pkrai]

Hi Ben,

I think this problem is due to the PMP service, which is not responding properly. So, can you restart that and check again ?

Thanks,
Pravesh

[Ben Leaver]

Sorry this is exactly my problem - I dont have a PMP Service and have never had one ??

Does this mean the install was faulty - if so how do I correct this ?

Thanks
Ben

[pkrai]

If you have Options -> Performance Management Pack Options -> Configuration enabled in your menu structure, you must have PMP installed on your system, along with HPSIM. And you must have:

- HP Performance Management Pack
- HP PMP Tools

services running on your system. Please check that again.

Unavailibilty of these services means, your installation is not clean. You can reinstall PMP after uninstalling it completely.

Thanks,
Pravesh