Thermal Overload, System Reboots automatically

[Jon White]

I have a DL380 G2 with the Insight Agents on it. It had a Thermal Overheat. The Agents shut down the server and rebooted it. It kept repeating this cycle. How do you modify the actions of the Agents? I would prefer on a Thermal Overheat for the server to power down. Any suggestions on how to do this? Thanks!

[David Waterhouse]

Go to the agent on that server. Click on the enviromental link and there is an option to 'continue'(reboot) or shutdown on thermal condition. Choose the shutdown option and click set.

[Jon White]

Can you give me the location of those Agent menus? I have not been able to find them on that server. Thanks!

[Rob Buxton]

Depends on the OS and version of the Agents.
But there should be a Recovery Section, look at Environment.

[Jon White]

I found the Environment page on the Systems Management page of the server. There are two options - Continue and Shut Down. I clicked the Set button even though the Shut Down was already selected. Is there any reason the server would keep rebooting even if this was already set?

[Vanmechelen]

Be sure you have thermal paste between your CPU and the heatsink. Last month we had the same problem with a new DL360 G3. Thermal reboot after 10 minutes of full CPU.

Our local support was called and they solved the problem by applying the missing thermal paste !

[Claas Kruhoefer]

the server may reboots because ASR is activated.

Try to deactivate ASR, but I think it is strange that the server has overheat problems, are all fan inserted or is the room that warm ?

[Vanmechelen]

The problem was that if I deactivate the thermal shutdown/reboot, the server freeze completly !