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1660 install managment console

 
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Occasional Advisor

1660 install managment console

Good Day,

 

Why can not I install my StoreEasy Sotrage 1660 managment console ?

What needs to be done to install it?

 

11 REPLIES 11
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Re: 1660 install managment console

What is the HPE StoreEasy model that you are using?

Please check below release notes for HPE StoreEasy Management Console 1.2.2 to find supported systems and other details,

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00093453en_us&docLocale=en_US

 

Hope this helps!
Regards
Subhajit

I am an HPE employee

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Occasional Advisor

Re: 1660 install managment console

OK,

my system Q2P72A HPE StoreEasy 1660 Storage HPE ProLiant DL380 Gen10 server(Large Form Factor (LFF))

What will we do next?

 

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Re: 1660 install managment console

I hope you have downloaded the file from this location,

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_911885641d2f47519c78a70ab7

You check the product ID of the system from BIOS and confirm that if correct product number set there along with serialnumber.

Try to install the management console from above link.

If still facing issue then log a support case with HPE Support

 

Hope this helps!
Regards
Subhajit

I am an HPE employee

If you feel this was helpful please click the KUDOS! thumb below!

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I work for HPE
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Occasional Advisor

Re: 1660 install managment console

Bios version: U30 v2.10

I installed it and the older version. Everywhere the same message as in the picture above.

They changed my motherboard under warranty, maybe this is due to this?

how to contact support hpe?

 

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Re: 1660 install managment console

After motherboard replaced product ID Q2P72A need to update at BIOS as well and this step got miss out.

Until Product ID Q2P72A will be there in BIOS this system will not be considered as HPE StoreEasy 1660 Storage and this is the reason you are unable to install management console.

Please open a support case with HPE Support using the following web link, if the unit is under warranty: https://support.hpe.com/hpesc/public/home

Please mark the forum as resolved if you don't have any further query.

 

Hope this helps!
Regards
Subhajit

I am an HPE employee

If you feel this was helpful please click the KUDOS! thumb below!

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I work for HPE
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Occasional Advisor

Re: 1660 install managment console

Please tell me where in BIOS, you can see the product ID ???
 
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Re: 1660 install managment console

You can check these links to get help,

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00062096en_us&docLocale=en_US

https://techlibrary.hpe.com/docs/iss/DL360pGen8/tsg/advanced/Content/141733.htm

 

Hope this helps!
Regards
Subhajit

I am an HPE employee

If you feel this was helpful please click the KUDOS! thumb below!

***********************************************************************


I work for HPE
Accept or Kudo
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Occasional Advisor

Re: 1660 install managment console

I have such an ID product registered : DL380GEN10

Is it correct?

Must be: Q2P72A ???

 

Highlighted

Re: 1660 install managment console

Yes your understanding is correct

 

Hope this helps!
Regards
Subhajit

I am an HPE employee

If you feel this was helpful please click the KUDOS! thumb below!

***********************************************************************


I work for HPE
Accept or Kudo